Core Responsibilities & Deliverables
- Operate, maintain, and troubleshoot electrical, mechanical, and HVAC systems, including generators, fire alarms, and suppression systems to ensure continuous operation.
- Perform hands‑on maintenance activities, inspections, and site walkthroughs to ensure good equipment condition and operational performance.
- Monitor and respond to incidents, faults, or alarms using BMS, PMS, CMS, and other operational systems to support investigations.
- Deliver planned preventative maintenance (PPM) and reactive maintenance in line with site schedules.
- Implement and adhere to the Permit to Work (PTW) and change management processes for all maintenance and critical works on shift; ensure Risk Assessments and Method Statements (RAMS) are reviewed and applied.
- Act as an Authorised Person (AP) (where applicable) for electrical switching activities.
- Ensure accurate operational records, including CMMS/CAFM data, incident reports, asset registers, maintenance logs, and service documentation.
- Support alarm management, alarm clean‑ups, and extraction of historical data.
- Operate as a first responder during critical incidents, supporting fault diagnosis, isolation, escalation, and restoration.
- Assist in Root Cause Analysis (RCA) and implementation of corrective and preventative actions to reduce repeat failures.
- Maintain tools, equipment, and assets in operational condition, including asset tracking and critical spares.
- Support customer smart‑hands requests as required.
Skills, Qualifications, and Experience
Core Skills (Required)
- Strong written and verbal communication skills across diverse stakeholder groups.
- Collaborative approach to deliver team and operational objectives.
- Strong problem‑solving capability and continuous improvement mindset.
- Continuous improvement focus, to enhance personal and team performance.
- Promote a safe working culture and ensure all works are conducted with safety as a priority.
Qualifications
- Recognised technical qualification in Electrical or Mechanical Engineering (e.g., NVQ Level, City & Guilds, BTEC, or equivalent).
- Authorised Person / AP12 / AP15 or equivalent (Electrical) certification, or demonstrable experience operating as an AP under a formal Safety Rules system.
- IT literate, including MS Office, CMMS/CAFM systems.
Experience (Desired)
- Experience in maintenance of electrical/mechanical/HVAC systems.
- Experience working in critical environments (data centre, hospital, pharmaceutical, utilities, or similar).
- Experience operating in customer‑facing roles and resolving technical problems in high‑pressure environments.
- Understanding of safe systems of work and able to evidence the implementation of these in previous roles (PTW, RAMS, Change Management, etc.).
- Knowledge of BMS, PPM, CAFM, and Change Management processes.
- Knowledge of international HSE standards.
- Knowledge of safe electrical and mechanical practices in line with regulatory standards.
- Experience maintaining HVAC systems, chillers, cooling towers, low/medium voltage electrical systems, UPS, generators, and associated plant.
- Strong troubleshooting and repair experience of critical building infrastructures.
- Competence following documented procedures and maintaining accurate records in a Service Desk/CMMS system.
Note: The successful candidate will be required to complete pre‑employment screening to BS7858:2019, or equivalent.
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