Are you the person who genuinely loves the phone ringing and human engagement? Who gets a buzz out of turning “just looking” into “can I book a viewing”? If you’re warm, quick on your feet, and infectiously helpful — even when it’s your fiftieth call of the day — this one’s for you.
This is an amazing opportunity to join a growing, national property business within the “Build To Rent” space.
We are looking for a hands-on Customer Contact Team Manager to lead their enquiries function. You’ll be the driving force and energy behind the team that’s often the very first voice a prospective renter hears — so you’ll set the tone for how good that experience feels, from first hello through to a booked viewing with one of the Lettings Consultants.
This is a fast-paced, warm, engaging sales-led environment. You’ll coach, energise and develop your team, while staying close enough to the detail to spot when something needs your attention — live data, KPIs, service levels, all of it.
Property experience is a genuine bonus, but not a dealbreaker. What matters more is that you love inbound enquiries, you love helping people, and you know how to build a team that feels the same way.
The role:
- Lead and manage a team of Lettings Coordinators handling all inbound and outbound rental enquiries
- Own the full enquiry journey — from first contact through to handing over booked viewings
- Coach, train and develop the team to sharpen call quality, qualification and conversion
- Jump in and handle enquiries yourself during peak periods or when the team needs backup
- Build a high-energy, accountable, sales-focused team culture
- Run regular 1-1s, performance reviews and development plans
- Own enquiry-to-viewing conversion and booking targets across all channels
- Work closely with Lettings Consultants to maximise viewing-to-application conversion
- Dig into the data to spot trends and drive process improvements
- Help shape how AI and new technology enhance the enquiry and resident experience
You:
- Have led a contact centre, call centre, telesales, lettings “sales” team or customer service team before
- Get real satisfaction from helping people and solving problems on the spot
- Are naturally warm, upbeat and hard to knock off your stride
- Know how to turn a KPI dashboard into a coaching conversation, not just a scorecard
- Property, Real estate, lettings, BTR experience or knowledge is a bonus, not a requirement
We can move very fast for the right person!
#J-18808-Ljbffr…