Better places, thriving communities.
Job Advertisement: Site Security Manager
Location: Burton on Trent
Hours: Full-time, 40 hours per week
Contract Type: Permanent
About The Role
Mitie are seeking an experienced and highly professional Site Security Manager to lead and oversee all security operations at a high-profile client site within the retail sector. This is a client‑integrated role, requiring daily interaction with key stakeholders, ensuring the safety, security, and continuity of operations across the site.
The successful candidate will be responsible for delivering a best‑in‑class security service, maintaining compliance, and fostering a strong security culture aligned with the client’s expectations and values.
Key Responsibilities
- Lead, manage, and develop the on‑site security team to deliver a proactive and effective security service.
- Build and maintain strong relationships with client stakeholders and act as the primary point of contact for all security matters.
- Ensure compliance with client policies, legal requirements, and industry best practices.
- Conduct regular risk assessments, site audits, and incident investigations.
- Coordinate incident response and crisis management procedures when required.
- Maintain accurate reporting, documentation, and security records.
- Deliver continuous improvement across all security functions in line with evolving site and business needs.
- Overall delivery of the physical security contract and all administrative and personnel matters relating to Mitie site security employees; report to Mitie’s local Operations Manager and Senior Operations Manager.
- Create, implement, and enforce site security policy and procedures, ensuring all SOPs are coherent and up to date.
- Oversee the day‑to‑day physical security operation on behalf of the client, including the administration of the Access Control System and Merlin patrol system.
- Relay all security‑related incidents to the responsible person and other interested parties, providing an incident report within three hours of the event’s conclusion.
- Conduct workplace investigations and manage data on behalf of the client; administer all manned guarding personnel matters.
- Respond to any reasonable request from the Client or Mitie Management.
What We’re Looking For
- Minimum 5 years of experience in the security industry, ideally in a corporate or retail security management environment.
- Proven leadership and team management skills.
- Exceptional communication, interpersonal, and stakeholder management abilities.
- Experience in managing client relationships at a senior level.
- Knowledge of physical security systems, procedures, and regulatory compliance.
- Current SIA licence (Front Line or Non‑Front Line) and a minimum of Security Guarding level.
- Current SIA CCTV licence (desirable).
- Relevant security or risk management qualifications (desirable).
What We Offer (Benefits)
- 45‑hour working week with opportunities for professional development.
- High‑profile client environment within the retail sector.
- Supportive and collaborative team culture.
- Opportunity to make a significant impact in a critical role.
- Flexible benefits scheme, including a virtual GP, salary finance, and a savings‑as‑you‑earn scheme.
- Access to the “Choices” platform for customisable benefits such as dental insurance, dining cards, tech products, and more.
- Discounts from thousands of retailers and gyms via the MiDeals platform, plus a cycle‑to‑work scheme.
- Life cover equivalent to your annual salary or a minimum of £10,000.
- Mitie Matching Share Plan and potential free shares.
- Monthly and annual awards through Mitie Stars.
Additional Information
Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, serving clients in banking, critical government sites, hospitals, schools, and more.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (e.g., dyslexia, anxiety, autism, a mobility condition, or hearing loss) and need reasonable adjustments during recruitment, please let us know by emailing us.
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