HR Team Lead/Manager – Vetting

HR/People Services Team Manager – Vetting – Contract to the end of the year

Glasgow – Hybrid – 2-3 days/week in office

To lead and manage a small designated Vetting Services Team overseeing the roll out of Enhanced Vetting Checks for our employees in line with Policy.

Accountabilities:

• Central coordination point for all vetting activity – plans and oversees workload ensuring team delivers against requirements per roll out phase.
• Ensures Service Delivery and Customer Experience meets expectations and SLAs.
• Process design and collateral provision for retail roll out.
• Dashboard management and progress reporting for leaders and other stakeholders on completion rates.
• Working closely with vetting partner to monitor risks and support employees and candidates.
• Manages escalations and the provision of Employee Relations case management guidance in relation to vetting fails or refusals.
• Be a key point of contact for other work-streams both within the People Services function and other areas of the business, to ensure that your team are represented. Build effective relationships that can be leveraged when needed.

Experience:

• HR background.
• Team management experience (for 2 people).
• Sound experience and understanding of multiple policies, procedures or systems.
• Communication – both written and verbal, with the ability to influence at all levels.
• Must be able to handle complex issues in a professional and sensitive manner.
• Some experience in vetting/working with screening partners would be useful.

Project People is acting as an Employment Business in relation to this vacancy.

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