Customer Service Manager

Customer Service Manager

Leicester Based | Salary: £30,000-£35,000 | Permanent, Full-Time (Office Based)

Are you an experienced Customer Service Manager? Regional Recruitment are recruiting for a Customer Service Manager. You will play a key role in overseeing the customer service function, ensuring exceptional service delivery, managing a small office-based team, and maintaining strong relationships with customers and stakeholders. If you have a passion for team leadership, problem-solving and delivering high‑level service within a manufacturing environment, then this role is for you!

What’s on Offer

• Competitive salary
• 25 days annual leave plus bank holidays
• Your birthday off
• Employee perks such as store discounts scheme

Qualifications

Essential

• Experience as a customer service manager or similar role
• Background in a manufacturing or production environment
• Strong communication skills both written and verbal
• Ability to lead, support and develop a customer service team
• Excellent problem‑solving abilities and attention to detail

Desirable

• Experience using CRM or ERP systems is desirable but not essential
• Proactive and flexible approach to work

Roles & Responsibilities

• Oversee the daily customer service operations, ensuring all enquiries, issues and orders are handled promptly and professionally.
• Build and maintain strong customer relationships, acting as a reliable point of contact for key accounts.
• Work closely with production, logistics, and sales teams to ensure smooth order processing and on‑time delivery.
• Implement and improve customer service processes to enhance efficiency and service quality.
• Monitor service performance metrics, customer satisfaction and workflow, ensuring targets are met consistently.

Requirements

• Be a proactive, driven individual who thrives in fast‑paced environments.

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