Senior Relationship Manager – Technology & Managed Services
Hybrid – 2 days on site (London City)
I am working with an award winning IT MSP who are seeking a Senior Relationship Manager to strategically manage and develop relationships across an established client base.
This is a high-impact role focused on building long-term partnerships, driving account growth, and aligning technology solutions with clients’ wider business strategies.
The Role
As Senior Relationship Manager, you will act as a trusted advisor to clients, developing a deep understanding of their business objectives and technology requirements. You’ll collaborate closely with internal technical teams to shape solution-led roadmaps while identifying new commercial opportunities across accounts.
Key Responsibilities
- Strategically manage and grow relationships within an existing client portfolio
- Develop client-specific strategies aligned to business and IT roadmaps
- Identify and track new opportunities across accounts
- Lead service reviews, roadmap sessions and performance reporting meetings
- Act as a senior escalation point for client issues
- Collaborate with technical design teams to build solution-based proposals
- Contribute to company-wide service improvement initiatives
- Present value-led solutions and demonstrate ROI where required
- Negotiate contractual terms, pricing, payment terms and deliverables
- Maintain accurate records of client data, opportunities and quotes
- Represent the business at networking and client events (including occasional out-of-hours attendance)
Experience & Skills Required
- Minimum 3+ years’ experience in a similar Account Management / Client Development role
- Proven background in a consultative, solutions-led environment
- Strong understanding of technology infrastructure, including: Azure Cloud, Office 365, Microsoft suite, Cyber Security standards and platforms & Core Infrastructure and associated management
- Ability to identify and progress commercial opportunities
- Excellent active listening and stakeholder engagement skills
- Confident communicating with both technical and non-technical stakeholders, including VP and C-Level professionals
- Strong organisational and multitasking ability with minimal supervision
- Prior experience within the financial services sector and knowledge of regulatory standards (desirable)
Please apply for this role with your most up to date and relevant CV.
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