Technical Account Manager

Technical Account Manager

Cambridgeshire

£60,000

Overview

The purpose of the role is to own the customer relationship from a technical standpoint, playing a key role both externally with customers and internally across teams. This company has a well-established partnership with the biggest retailers, so it gives you a great opportunity to not only continue this but build a stronger relationship with them.

Responsibilities

• Driving alignment, collaboration, and strong external relationships
• Manage critical paths to ensure key milestones are delivered on time
• Keep customer communication clear, consistent, and proactive
• Lead product launches and continuous improvement initiatives from start to finish
• Analyse operational and quality data to identify trends
• Act as the key link between site teams and customers
• Put structured processes in place to manage issues quickly and effectively
• Oversee product specifications and artwork, ensuring accuracy and timely delivery
• Work closely with site teams to ensure full understanding and delivery of customer requirements

Qualifications

• Experience in a Technical Manager, Technical Account Manager or Customer-Facing Technical position within Food/FMCG
• Strong knowledge of major retailer codes of practice
• Effective communicator with customers and internal teams
• Deep knowledge of HACCP and Quality Management Systems

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