Regional Operations Centre Manager

Job Title: Regional Operations Centre Manager

Responsible to: Security Operations Manager

Scope: UK&I and UKMEA – all activities within this JD apply on local and international scale.

Role Overview

To maintain the security and life safety of the clients staff, property, information, operation and reputation.

Pay: £21.74 per hour

Shift pattern: 4 days on, 4 days off, 4 nights on, 4 days off

Security System Responsibilities

• Oversee proactive management/ monitoring of all security systems, including CCTV, access control, panic alarms.
• Carry out immediate triage and investigation into alarms arising from all security systems to reduce potential impact to bank operations.
• Work with bank’s corporate security systems team and vendors, to triage nuisance alarms and security system downtime.
• Furnish the bank’s corporate security systems team and vendors with timely data arising from system alarms.
• Comply with Data Protection requirements in matters relating to investigations, databases, CCTV and access records.
• Report immediately any/ all equipment faults to the relevant vendor, providing correct details and in a timely manner.
• Effective and timely reporting/ escalation of information regarding potential threats to Deutsche Bank from internal and external sources.
• Complete baseline CCTV patrols of all local and regional assets.

Events & Executive Protection Responsibilities

• Manage and oversee all emergency response activities for executive residences in conjunction with external monitoring companies and elevate back into the bank and EEP management team.
• Maintain EEP records and effect changes to these upon instruction from EEP management.

Training and HR and Responsibilities

• Carry out investigations and disciplinary activities.
• Liaise with Mitie HR for guidance with outstanding HR cases.
• Train and uplift ROCOs where they can fully and confidently undertake ROCM duties.
• Report to Mitie site management any instances of insubordination, undesired conduct or behaviour or negligence.
• Carry out performance reviews for ROCOs under your responsibility.
• Carry out and record quarterly welfare visits for all ROC/ SCR personnel under your responsibility.
• Report safety hazards, injuries and 1st aid incidents within 12hrs.
• Carry out scenario exercises to test KOD knowledge and conduct training to close knowledge gaps.
• Maintain working knowledge of current Mitie HR policies.

Travel and Traveller Security Responsibilities

• Monitor, remain alert to, communicate and elevate local and regional security events which might impact business travellers and/ or operations.
• Contact travellers to establish safety and or monitor and support with travel disruptions.
• Carry out call tree tests to establish staff safety in conflict regions.
• Good understanding of travel risk management.

Crisis and Emergency Response and Management Responsibilities

• Effectively support Deutsche Bank Crisis Management procedures and processes.
• Respond to and manage emergencies and elevate/ communicate incidents in accordance with Corporate Security and Non-Financial Risk Management (NFRM) Key Operating Documents (KODs).
• Maintain a good working knowledge of the Incident Management Process.
• Respond to emergency situations and assist with emergency building evacuations when necessary.
• Manage, coordinate and elevate emergency calls and incidents relating to security and life safety events.
• Provide first aid if required when responding to an emergency medical situation.

Compliance, Communication and Administrative Responsibilities

• Attend the weekly Sister Bank Conference call and produce comprehensive report detailing content to the Client and Senior Management.
• Manage, review and implement agreed ROC/ SCR KOD’s.
• Ensure ROC/ SCR communication is delivered to a professional level and undertake remedial action where it falls below expected standards.
• Maintain clear, concise radio and telephone communication to colleagues and Mitie management at all times.
• Deal with the client and Deutsche Back staff in a professional, effective and courteous manner.
• Record and elevate any/ all security breaches in accordance with AIs.
• Attend the weekly Ops meetings and brief ROC teams on threat intel, ops changes and events.
• Ensure adequate and effective staffing levels are maintained across the ROC/ SCR personnel.

Legal and Legislative Responsibilities

• Possess strong understanding of data privacy and GDPR and how/ where/ when to apply this.
• Maintain records of data release forms for audit.

Skills and Competencies

• Strong command of the English language.
• Ability to communicate (spoken and written) clearly and convincingly.
• Portray a calm and comforting demeanour while dealing with emergencies and incidents.
• Well-developed interpersonal skills and networking ability.
• Strong motivation and understanding of management techniques.
• Possess a proactive, logical and inquisitive approach to security duties to be able to deliver under pressure.

Authority

• Recommend changes to existing KODs in order to maintain the security and safety of the Clients property, information and/ or staff.
• Suggest changes to equipment based on an end user perspective to maintain effective operation of the ROC function.

Nil Authority

• To permanently alter any section of the assignment instructions without the consent of Mitie management and or the Client.
• To alter or attempt to alter any records, reports or databases maintained by the installed equipment.
• To obtain goods or services amounting to capital expenditure without the consent of Mitie management and or the Client.

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