Customer Service New Homes Executive – London – £40K

New Build Customer Services Executive – Central London

£40,000 | Permanent | May/June 2026 start

Monday-Friday, 8:30am-5:30pm

We’re working on behalf of a high‑end residential developer to recruit an experienced Customer Services Executive for a flagship Central London development.

Why this role?

• Work on a high‑spec, design‑led development
• Join a professional, established team with strong processes
• Stable, long‑term role with a respected developer
• Opportunity to take full ownership of your site

This is a hands‑on role managing the homeowner journey from exchange through to the end of the 2‑year warranty period. You’ll be the key point of contact on site, responsible for delivering a professional, well‑managed experience in a demanding, client‑facing environment.

The role

• Manage homeowner relationships from exchange through to post‑completion
• Conduct home demonstrations, inspections, and handovers
• Oversee defects, coordinating contractors to resolution
• Support smooth move‑ins and day‑one experience
• Maintain accurate records via Salesforce and internal systems

What we’re looking for

• Proven experience in customer service within a new homes developer or housing association
• Strong understanding of defects management and handover process
• Confident dealing with high‑value clients and managing expectations
• Highly organised, proactive, and comfortable working independentlyAble to take ownership of a portfolio without close supervision

If you have the relevant experience and are looking for a role where you can step in and add value from day one, apply now.

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