Customer Service Executive – Jarrow, NE32 3DP
Wixroyd is one of the UK’s biggest online engineering component suppliers, known for high quality, innovative products.
This role offers exciting opportunities to work in a fast paced, dynamic work environment where hard work and commitment are recognised.
We believe in ‘Delivering a Range of Endless Possibilities’ for our customer, our colleagues and the company.
The company has recently made significant investments in business systems designed to enable increased operational efficiencies and a digital‑centric sales strategy.
We are looking to recruit a confident and motivated person to join our customer services team.
Key Responsibilities
- Proactively keeping customers updated on existing orders and advise of delays as necessary
- Processing orders in a timely manner on our internal CRM system
- Liaising with colleagues, mainly our purchasing team, throughout to ensure smooth progress of orders through to distribution
- Co‑ordinating customer returns and credits
- Ensure all internal and external customer queries are responded to in the agreed time scales
- Respond to live chat enquiries promptly and resolve efficiently
- Complete daily allocated tasks as per the Customer Services Team rota
Required Skills & Experience
- Computer Literacy in Microsoft Word, Excel and Outlook with the ability to learn bespoke systems and programmes
- Experience of sales order processing systems useful (full training on the job)
- You will be friendly and ambitious with an excellent telephone manner and communication skills
- You will work well under pressure and be able to keep up with a busy office atmosphere and enjoy working in a fast‑pace environment
- You will be confident and approachable
- You will be able to deal with a large volume of sales calls/ customer queries
- You will be able to process Sales Orders on our internal CRM quickly, accurately and efficiently
- You will be flexible / multi‑tasker
- Great communicator
- Problem solver
- Organised & Process orientated
- You will have the ability to know how to prioritise and deal with tasks as and when they come in
- You will be pro‑active and detail conscious / orientated.
- Minimum grade C in English and Maths GCSE
- Previous experience of working in a customer facing/focused role (preferred)
- Experience in working in a B2B sales environment (desirable)
What we offer
- £24,800 starting salary
- Employer matched 5% pension contribution
- Life assurance
- Discretionary annual bonus
- 25 days annual leave plus bank holidays
- Reward Gateway
- Eyecare vouchers
- Cycle to work scheme
- Employee Assistance Programme
- Sharesave Scheme
- Professional training contributions
- Calendar of wellbeing events
Hours of Work
Our company operates on a two‑shift basis (on‑site) which rotates weekly, to ensure the best service for our customers.
Shift times are:
Week 1: Monday to Friday 08:00 to 16:30 and Week 2: Monday to Thursday 09:00 to 17:30. Every Friday 08:00 to 16:30
Daily breaks are 2 x 15 minutes and 1 x 50 minutes.
Candidates must be able to demonstrate a pre‑existing right to work and travel within the UK. Documentary evidence will be requested at interview.
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