Trainee Customer Service Executive (Freight Forwarding)

Trainee Customer Service Executive (Freight Forwarding)

Location: Lichfield WS14

Working Hours: Monday to Friday 9am – 5pm (1 hour lunch break)

Salary: £24,784 – £35,000 (depending on experience)

We are seeking a motivated Trainee Customer Service Executive to join a busy freight forwarding team. This is an excellent opportunity for someone looking to start a career in Freight Forwarding. You will receive training and support while learning how to manage customer accounts, coordinate shipments, and ensure a high level of customer service.

Key Responsibilities

• Assist in managing customer enquiries via email and phone in a professional and timely manner
• Support the coordination of import and export shipments (Ocean, Road and Air)
• Liaise with carriers, suppliers, and internal departments to ensure smooth shipment movement
• Track and update shipment statuses, providing customers with accurate information
• Help prepare and process shipping documentation (e.g., invoices, packing lists, customs paperwork)
• Maintain accurate records in internal systems
• Assist in resolving customer issues or delays efficiently and professionally
• Learn and follow industry regulations, including customs and compliance requirements

Training & Development

• Full training will be provided on freight forwarding operations and systems
• Ongoing support from experienced team members
• Opportunities to develop into a fully qualified customer service or operations specialist

Skills & Requirements

• Strong communication skills (written and verbal)
• Good attention to detail and organisational ability
• Basic IT skills (Microsoft Office, email systems)
• Willingness to learn and develop within the logistics industry
• Ability to work in a fast-paced environment
• A proactive and positive attitude
• Previous customer service experience
• Interest in freight forwarding, logistics / supply chain

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