Call Centre Manager
Location: Kingston upon Thames Company: Cardo Group Salary: Competitive, up to £45,000 (depending on experience)
About Cardo Group Cardo Group is committed to delivering high-quality property maintenance and support services, with a strong focus on customer satisfaction and community engagement. We pride ourselves on putting residents first and creating positive, lasting relationships.
The Role We are looking for a proactive and people-focused Call Centre Manager to lead a small team of 6 Call Handlers in our Kingston office. You will play a key role in ensuring excellent service delivery, effective complaint resolution, and meaningful resident engagement.
Key Responsibilities
- Manage, motivate, and support a team of 6 Call Handlers to deliver outstanding customer service
- Oversee day-to-day call centre operations, ensuring performance targets and service levels are met
- Handle and resolve escalated complaints efficiently and professionally
- Drive improvements in resident engagement and satisfaction
- Monitor call quality, provide coaching, and implement continuous improvement strategies
- Produce performance reports and identify trends to inform service improvements
- Collaborate with internal teams to ensure a seamless customer experience
About You
- Proven experience in a call centre or customer service management role
- Strong background in handling complaints and resolving complex customer issues
- Excellent leadership and team development skills
- Passion for delivering high-quality customer service and resident engagement
- Strong organisational and problem-solving abilities
- Comfortable working in a fast-paced environment
What We Offer
- Competitive salary up to £45,000
- Opportunity to lead a close-knit, supportive team
- A role where you can make a real impact on customer experience
- Career development within a growing organisation
How to Apply If you’re a driven leader with a passion for customer service and team development, we’d love to hear from you.