a 12-month fixed-term contract. In this role, you will support the HMS Business Systems Manager in coordinating and managing the organisation’s business change activity. You will play a key part in planning, implementing and tracking projects – including ICT systems and business processes – ensuring risks are effectively managed and projects are delivered on time, within budget and in line with agreed objectives. Working flexibly and collaboratively, you will help ensure a seamless, value-for-money service that supports our operational priorities and delivers positive outcomes for our customers.
What You’ll Be Doing:
- Support the HMS Business Systems Manager with the coordination and delivery of business change activity, including daily reporting, user acceptance testing and training documentation.
- Work closely with operational teams, ICT and key stakeholders to deliver business improvements and operational efficiencies.
- Provide timely and accurate project and administrative support, including organising meetings, taking notes, tracking actions and maintaining project documentation.
- Act as the PDA super user, ensuring all new starters receive consistent and effective training in PDA use.
- Support the planning, implementation and performance tracking of projects, including ICT systems and business processes, ensuring delivery on time and within budget.
- Manage administrative processes efficiently, ensuring all tasks, records and documentation are up to date.
- Build and maintain effective working relationships with stakeholders to understand priorities and provide proactive, solution-focused support.
- Deliver end-user training and support new ways of working that improve services and drive continuous improvement.
- Support project delivery within the corporate risk management framework, ensuring risks are managed and issues are escalated appropriately.
- Ensure compliance with financial, health and safety, and equality policies, embedding fairness and safe working practices across all activity.
Qualifications:
- NVQ Level 3 or equivalent in Customer Service or related business discipline.
- Experience of using a computerised planning systems.
- Strong planning skills with the ability to prioritise and meet deadlines.
- A customer-focused approach with a commitment to delivering excellent service.
- Good communication skills which enable the post holder to communicate effectively with customers and colleagues.
- Full, clean UK or EU driving license.
Interview Process:
Candidates will be invited to attend an interview, which will include a competency-based discussion to assess relevant skills, experience, and technical knowledge for the role. Interviews will take place w/c 18th May at our Stonebridge Office.
Additional Information:
- Right to work verification.
- Qualification certificate check.
- Two completed references.
- Occupational Health questionnaire – Fit for Work.
- DBS check (if required for the role).
- Completion of all new starter documentation including signed terms and conditions.
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