Job Overview
University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.
Please see below for a detailed description of the role.
Main duties of the job:
University Hospital Southampton is seeking a highly organised and proactive EPRR Business Administration Officer to support the Trust’s Emergency Preparedness, Resilience and Response (EPRR) function. This role plays a central part in ensuring the Trust can prepare for, respond to and recover from incidents that may impact patient care, staff safety and service delivery. Working within the EPRR team, the post holder will provide business management and governance support across a wide range of resilience activities, including supporting the Trust’s Business Continuity Management System (BCMS), coordinating training and induction for Trust on‑call commanders, maintaining policies and standard operating procedures, and overseeing performance reporting aligned to NHS England EPRR Core Standards.
The role has a significant impact on organisational preparedness. By supporting governance, assurance reporting, audits, exercises and lessons‑learned programmes, the post holder helps ensure that the Trust maintains robust arrangements for major incident response, business continuity and statutory compliance under the Civil Contingencies Act and NHS EPRR framework. The post holder reports to the Head of EPRR / Associate Director of Operations and works closely with colleagues across clinical divisions, estates, digital services and corporate teams. The role requires strong organisational skills, attention to detail and the ability to coordinate multiple programmes of work within a complex and fast‑moving healthcare environment.
Working for our organisation
University Hospital Southampton is one of England’s largest acute teaching Trusts, offering a wide range of learning and development opportunities to support your career aspirations. Located on the south coast with an international airport and direct rail links to London, Southampton offers an ideal setting to live and work, with the New Forest, South Downs and Jurassic Coast.
We believe that using technology wisely shows strong time management and commitment to innovation. Personalising your recruitment application to highlight your unique skills and experiences is crucial, and relying too heavily on generic, AI‑generated content may lead to your application being rejected if multiple candidates present identical or similar information.
At UHS we’re committed to providing a flexible working environment where possible. Whether you are balancing family, study or wellbeing with your career, we want to support you so you can help our patients.
We proudly champion individuality, recognising that outstanding care is only possible with a diverse, inclusive team. We’re committed to creating an anti‑racist, anti‑discriminatory environment where everyone feels valued, safe, and empowered to make a meaningful impact in our communities. We welcome applicants of all backgrounds, identities and experiences.
Detailed Job Description And Main Responsibilities
This is a unique opportunity to play a key role in strengthening the resilience of one of the UK’s largest teaching hospitals, helping ensure the Trust can prepare for, respond to and recover safely from incidents that may impact patients, staff and services.
Working within the Emergency Preparedness, Resilience and Response (EPRR) team, the post holder will provide business and governance support across a wide range of resilience activities. This includes supporting the Trust’s Business Continuity Management System (BCMS), coordinating training and exercises, maintaining policies and operational procedures, and overseeing performance reporting aligned to NHS England EPRR Core Standards.
The role contributes directly to the Trust’s ability to respond effectively to major incidents, operational disruption and emerging threats. By supporting governance, assurance processes, incident learning and resilience programmes across the organisation, the post holder will help ensure the Trust maintains safe, coordinated and effective response arrangements.
Responsibilities
- Coordinate governance, reporting and assurance processes across the EPRR portfolio, ensuring policies, business continuity plans and resilience documentation remain accurate, current and compliant.
- Support the delivery of the Trust’s preparedness programme by coordinating training, exercises, debriefs and lessons‑learned activity following incidents and operational disruptions.
- Produce and analyse performance and assurance reports aligned to NHS England EPRR Core Standards, identifying trends, risks and improvement opportunities.
- Work collaboratively with clinical, operational and corporate teams to support resilience initiatives that strengthen the Trust’s ability to prepare for, respond to and recover from incidents.
What Experience/skills Are Needed
- Excellent organisational and analytical skills with the ability to manage complex information, track actions and produce clear governance and performance reports.
- Experience supporting projects, audits or improvement programmes within a complex organisation, ideally within healthcare, governance, resilience or operational services.
- Strong communication and stakeholder engagement skills, with the confidence to work across teams and support senior leaders.
- High levels of personal resilience, adaptability and professional judgement, with the ability to remain calm and effective during periods of operational pressure or incident response.
Additional information
- The role is primarily office-based but requires flexibility to support occasional training events, exercises and resilience activity across the Trust.
- The post holder may be required to support the Trust’s incident response arrangements during major incidents or operational escalations.
- The role requires adherence to NHS information governance standards and may involve handling sensitive operational and resilience information.
If you are organised, adaptable and motivated by work that protects patients, supports frontline teams and strengthens the Trust’s ability to respond when it matters most, we would welcome your application.
Specific to this role is the suitability for agile working which is a mixture of on‑site and remote working. In addition, we are open to discussing flexibility in the hours that you work. Please talk to us at interview about the flexibility you need, and we will explore what’s possible for the role and service.
Person specification
Qualifications, Knowledge And Experience
Essential criteria
- Degree or an equivalent level of training and experience
- Supervisory experience
- Experience in communicating with key stakeholders to inform and adapt how services are delivered
- Experience of databases, dashboards and data sets
- Ability to form reports templates based on data, supporting service leads to prepare the reports for formal presentation
- Experience of using data to analyse performance and recommend actions to improve the service
- Experience of leading and delivering small scale projects
- Experience of using analytical tools to track change over time and highlight variation
- Experience in an administrative function
- Experience of using own initiative to assess priorities and resolve complaints
- Knowledge of NHS England reporting requirements
- Understanding of Business Continuity Planning processes
Desirable criteria
- Health or social care experience
- Experience in communicating with key stakeholders to inform and adapt how services are delivered
- Experience of applying external policies and legislation into local practice
- A good working knowledge of NHS England national data collections (sit rep)
- Experience of training others
- Experience of using analytical tools to track change over time and highlight variation
- Experience supporting EPRR governance, major incident planning or business continuity arrangements
Skills and competencies
Essential criteria
- Advanced Microsoft Office skills
- Attention to detail
- Communication
- Project management
- People management
- Working autonomously
Trust Values
Essential criteria
- Patients First
- Always Improving
- Working Together
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