Quality and Control are looking for a Quality and Control Officer to be part of a team driving for excellence. We are looking for an enthusiastic, well‑organised and visionary individual to be an important member of the team constantly evaluating the service and recognising opportunities for development.
Responsibilities
- Dealing with Sundry Debts and Housing Benefit Overpayment Recovery
- Deal with all aspects of Crisis and Resilience Fund Housing Payment applications
- Process returned Council Tax/Business Rates/Sundry Debts direct debit recalls
- Process refunds for Council Tax/Business Rates/Sundry Debts/Housing Benefit Overpayment
- Cash posting and reconciliation
- Process Housing Benefits Payments
- Liaising with customers, other departments and other organisations on a daily basis
Qualifications
Applicants must have experience dealing with the public by telephone and interview, and recognise the pressures of providing an excellent service. Candidates should be able to work as part of a team while prioritising their own work and possess good communication and customer care skills, be diligent, and have an attention to detail. Full training will be provided.
Benefits
The Council offers a local government pension scheme, reduced health and fitness membership, generous holiday entitlement and flexible working hours.
Equal Opportunities
As a disability confident employer and an organisation that is committed to equal opportunities, we welcome applications from all sections of the community.
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