CX Change Manager: Contact Centre Transformation

Company: CCA Recruitment Group
Apply for the CX Change Manager: Contact Centre Transformation
Location: Manchester
Job Description:

A large, complex organisation in Manchester seeks an experienced Change Manager to drive change and improvement initiatives within contact centres. The role focuses purely on delivering transformation, partnering with operational teams to enhance customer experience and performance. Ideal candidates will have a strong background in change management and experience in contact centre environments. The position offers a competitive salary and emphasizes professional development and inclusion.#J-18808-Ljbffr…

Posted: January 24th, 2026