Retail Operations Manager (London Multi-site)

Job Title: RetailOperationsManager – London Multi-Site

Department: Operations

Location: 3-4 days in stores,1 day a week in office (Flexible)

Salary: from 50,000 PA

About the Role

PURESEOUL is rapidly expanding across London and the UK, with a flagship store setting the standard for K-Beauty retail. We are looking for a passionate, experienced Area Manager to oversee multiple London stores, ensuring consistent customer experience, operational excellence, and team performance across all locations.

This is a hands‑on, multi‑site leadership role — you will be visiting stores regularly, conducting internal inspections, reporting on areas for improvement, and working collaboratively with store managers, HQ, and cross‑functional teams. The role combines strategic oversight with practical, store‑level leadership to maintain PURESEOUL’s standards and drive growth.

Main Responsibilities

• Multi‑Site Leadership: Oversee multiple London stores, regularly visiting locations to provide hands‑on leadership, support store managers, and ensure consistent execution of PURESEOUL’s operational and customer service standards.

• Internal Inspections & Standards: Conduct regular store audits and inspections to identify areas for improvement, ensure compliance with brand standards, and maintain a high-quality customer experience across all stores.

• Team Development & Coaching: Coach, mentor, and support store managers and their teams, fostering a culture of accountability, collaboration, and high performance while developing future leaders.

• Operational Oversight & Reporting: Monitor store operations, including visual merchandising, stock management, payroll, and compliance, and provide clear, actionable reports to HQ or office‑based leadership teams.

• Cross‑Functional Collaboration: Work closely with HQ and other departments to align on campaigns, product launches, and company initiatives, ensuring seamless communication and consistent implementation across stores.

• Customer Experience Leadership: Ensure every store consistently delivers world‑class customer service, creating engaging and authentic experiences that reflect PURESEOUL’s brand values and K‑Beauty expertise.

• Personal Growth & Development: Proactively develop your skills as a multi‑site retail leader, staying ahead of retail trends, market dynamics, and customer expectations to drive continuous improvement.

We Are Looking For

• Retail Management Experience: Proven success in managing a flagship or high‑volume store; multi‑site management experience is highly desirable (5 years+ in leadership management role).

• Passion for K-Beauty: A genuine love for Korean skincare and beauty, with a willingness to stay ahead of trends and share product knowledge with both staff and customers.

• Leadership & Team Building: Strong ability to recruit, coach, inspire, and retain high‑performing teams.

• Customer-Centric Mindset: Dedicated to delivering exceptional service and creating memorable experiences that build customer loyalty.

• Operational Excellence: Skilled in managing payroll, scheduling, loss prevention, compliance, and store presentation.

• Cross‑Functional Collaboration: Comfortable working with HQ and other departments to align on company strategy, campaigns, and goals.

• Adaptability & Resilience: Thrives in a fast‑paced retail environment, able to balance priorities across multiple stores while maintaining high standards.

• Communication Skills: Excellent verbal and written communication skills, with the ability to engage and motivate teams and represent PURESEOUL to customers with authenticity and warmth.

Perks & Benefits:

• 20% employee discount across our online and offline stores
• Holiday allowance of 28 days pro rata
• Comfy and casual dress code
• Company Pension Scheme
• Opportunity for professional growth and development

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