Visitor Experience Assistant

Artisan People is proud to recruit staff with outstanding customer service skills for a ten month project which is going to be a world class blockbuster visitor experience.

We’re looking for someone outgoing, bubbly and genuinely energised by people, someone who can effectively manage large queues, turn a queue into a good mood and a question into a highlight of someone’s day.

This isn’t a quiet, behind-the-glass role. It’s fast, physical and constantly on the move, and it rewards people who thrive on pace rather than routine.

You’ll be brilliant in this role if you are:

• Outgoing and enthusiastic, with the warmth to deliver exceptional customer service in every single interaction
• Physically fit and ready for a role that means being on your feet for long stretches, including frequent stairs
• A strong communicator with excellent spoken English, comfortable talking to visitors from every corner of the globe
• Flexible on hours and able to travel to the venue, with some shifts starting early and others finishing late
• Confident managing large queues and visitor flow proactively, with cheerfulness and good humour even at the busiest moments
• Punctual, every time
• Reliable, every shift
• Happy to wear a radio earpiece for the full duration of your shift

The role

• Welcome visitors from across the globe and help them find their way
• Proactively engage to make sure every visitor gets the most from their trip
• Manage queuing and visitor flow with a calm, upbeat approach
• Follow safety policies and procedures, including emergency evacuation support
• Resolve visitor issues on the spot, or escalate to the Duty Manager
• Work closely with Learning, Security and Café teams
• Support opening and closing procedures

Apply today!

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