BCCR Project and Operational Interface Manager

BCCR Project and Operational Interface Manager page is loaded## BCCR Project and Operational Interface Managerlocations: London (BCCR)time type: Full timeposted on: Posted Todaytime left to apply: End Date: May 29, 2026 (30+ days left to apply)job requisition id: JR35995### Job TitleBCCR Project and Operational Interface Manager### Job Description**Reports to:** Senior Service Manager**Location:** London – Heathrow**Contract Type:** Permanent**Introduction to role**Vanderlande is the market leader in efficient logistics process automation within the airports and parcel sector. In addition, we are a leading supplier of process automation solutions for warehouses.Vanderlande has a strong strategic partnership with Heathrow Airport. Heathrow, with more than 80 million passengers a year, is the most active airport in Europe as it has the most connections to other airports. All these passengers expect their luggage to reach the same destination. That’s where Vanderlande comes in as a strategic partner having full responsibility of the performance and maintenance of Heathrow’s baggage handling systems.**Role Responsibilities**Working for the business based at Heathrow, the BCCR Project and Operational Interface Manageris a tactical leader responsible for governing the end-to-end assurance of baggage systems, operational processes and contingency processes, user training, information frameworks across Heathrow and partner organizations. (BCCR Baggage Combined Control Room)Your responsibilities and activities will include:* Lead and Represent BOA and Operational Resilience at strategic operational forums, ensuring that assurance, safety, and capability development are embedded in organizational decision-making.* Reporting to the BCCR Senior Service Manager and collaborate closely to ensure alignment and understanding of projects with, BCCR Customer Liaison Manager and BCCR Process Managers.* Collaborate closely to ensure alignment and understanding of Operations with the leaders of Design, Build, Operational, Maintenance and IT teams to provide best service throughout each project lifecycle.* Brings a layer of connection and consistency to HAL Senior Baggage Operational Assurance Manager, HAL Baggage Transition Manager and HAL Baggage Resiliency team.* Brings a layer of connection and consistency to the DBOMIT (Design Build Operate Maintain and IT) structure* Ensure clear, consistent, and timely communication between customers, operations, resilience, and project teams.**Role Qualification and Skills**As a BCCR Project and Operational Interface Manager, you would be willing to manage and learn from a multi-disciplined team in a fast-moving environment. We expect the following of you:* Excellent communication skills including face-to-face, telephone and written.* Ability to act as an SME in customer engagement, Operational matters, project forums and continuous improvement workstreams* Ability to deliver improvements and communicate these to Heathrow Airport Limited (HAL), Vanderlande and stakeholders* Utilise data and facts to make decisive and thoughtful decisions* Consistently strives for improvement and acts as a role model for others to do the same* Welcome change and challenges and will look for the value when carrying out their day-to-day duties to identify future initiatives**What we offer*** 28 days annual leave (excluding public holidays)* Bupa Medical Cover* YuLife – Wellbeing membership with fast access to GP appointments, promotion of health and wellbeing along with daily quests to gain Yucoins that can be swapped for shopping vouchers* A challenging work environment with lots of opportunities of career progression.* Cycle to work scheme* Yellow Nest is a salary exchange scheme that reduces childcare costs for parents and employers* Pension with Aviva* Access to Achievers an award-winning recognition platform that inspires to recognise your coworkers Where points are awarded that can be exchanged for a range of goods and discounts.**Diversity & Inclusion**Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regards to race, religion, color, national origin, gender, sexual orientation, age marital status or disability status. If you feel there is a barrier that potentially prevents you from applying, we are always happy to discuss or explore, any reasonable adjustments can be made to support your application.**Aspire. Grow. Achieve.** ***Together***Are you looking to develop your career and satisfy your ambitions at a company where you can **aspire** to new heights, enjoy personal **growth** and thrive on **achievement**environment. We are the global market leader for future-proof logistic process automation at airports – from London Heathrow to Singapore Changi – and in the parcel market for leading players such as UPS and FedEx. Furthermore, we are also a leading supplier of solutions for warehousing giants, including Walmart, which seamlessly integrate innovative systems, intelligent software, and life-cycle services.If you **aspire** to a position of responsibility and want to make a difference by facilitating the delivery of what matters most to consumers, passengers, and businesses, the next step on your path to global opportunities is to join Vanderlande. As part of our network and unique culture of freedom and flexibility, you will be able to express yourself and become connected to our dedicated people, building strong relationships and rising to the challenge of industry-leading projects.You will **grow**, take ownership and make every day better as you continue on the road to success with your spirit of adventure – and fulfill your ambitions for personal development through our Academy. Vanderlande will give you the necessary knowledge, tools, and support so that ***together*** we have the confidence and ability to exceed our customers’ expectations in over 100 countries.To **achieve** our collective goals, you will seize the initiative and have a hands-on role working in a positive environment to deliver tangible, state-of-the-art products and improve the competitiveness of our highly visible customers. As an integral part of our team, you will have the enthusiasm and be driven to reach our destination before your next journey with Vanderlande begins…So, if you would like to join a profitable and growing company that will enable you to reach your goals and focus on your future, please get in touch with us.#J-18808-Ljbffr…