IT Helpdesk / Service Desk Engineer – 1st Line Support

About Star Refrigeration: Star Refrigeration is the UK’s largest independent industrial refrigeration engineering company, founded in 1970, working with customers from design to commissioning and maintenance, supported by a nationwide branch structure. The company is comprised of six business units and currently has around 450 employees throughout the group.  We aim to support and encourage our employees to pursue their interests and provide development opportunities to ensure they have rewarding and fulfilling careers.  We are currently recruiting for an IT Support Engineer to join their growing team. Working in a fast-paced environment the successful candidate will provide excellent technical support to all colleagues across the business.  The role will be based at their head office in Thornliebank, Glasgow. The successful candidate will report to the IT Infrastructure Lead and be responsible for supporting first line technical issues and identifying areas for continuous improvement. Alongside this, you’ll be working with QA to complete your apprenticeship in Digital Technologies – IT Support SCQF 8.   1st line IT support relating to technical issues involving Microsoft’s core business applications and operating systems~ Installation work including PC, printers, switches and software deployments~ Clear documentation in the helpdesk system of all tasks carried out~ Escalate helpdesk cases that require engineer level support~ Experience of working within a similar environment would be beneficial however, training will be provided. If you’re passionate about tech, ready to take the next step of your IT career and join a company dedicated to developing you professionally then this could be the one for you, apply below! Working hours: 39 hours per week, Monday to Thursday 8.30am to 5pm and Friday 8:30am – 4pm Annual leave: 35 days inclusive of bank holidays Pension: 8% non-contributory pension with option to make additional voluntary contributions with company top up based on the level of AVC’s Twice yearly salary reviews with reference to RPI Professional development: biannual reviews on development to encourage career growth Private medical insurance available after 6 months of employment with additional family option Permanent health insurance: generous long term illness cover equal to 50% of salary with continuation of company pension contributions Life assurance: Employee assistance programme: Star share ownership plan: option to become a company shareholder through pre-tax saving scheme Cycle to work and electric vehicle leasing salary sacrifice schemes Annual company profitability bonus Employee milestone awards, including increased holiday entitlement 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8. If you are interested in this vacancy please apply below as soon as possible….