The Role
At Charles Tyrwhitt our purpose is to “Make it easy for men to dress well” and we can’t do that without our specialist teams.
This time, we’re on the lookout for a Store Manager to join the team in our Reading store.
What you will be doing
The Store Manager will be leading, motivating, and coaching the store team to reach and exceed the store’s goals which include sales targets, KPIs and compliance using our training tools – whilst ensuring CT’s exceptional customer service and product knowledge. You’ll recruit, nurture and retain the best talent for CT and your store. You’ll promote the CT culture with your team using our brand values to create a great atmosphere for your team and customers.
You will also identify sales opportunities and generate corporate activity and new business. You’ll also build strong relationships with your peers and Head Office departments to effectively handle all matters that concern the store and team – this includes stock control, payroll/budgeting, layout, promotions, staff development and employee relations.
You’ll make commercial decisions to support the store, in particular for VM where our VM team will support and ensure that the visuals reflect brand identity. You will be the leader of the store team managing the daily running of the store, championing colleague engagement and complying with company policy procedures, company compliance, cost and security processes.
What we are looking for
How we do our work is important to us at CT and anyone who joins us will feel aligned with our 3 BE’s: “BE the BOSS”, “BE the CUSTOMER” and “BE the BEST”.
As a creative and entrepreneurial business, we believe that being together helps create a collaborative environment and is key to our success. Our Tyrwhitteers are the drivers of change, so we’re looking for hard working people with a pro‑active approach to their work.
Required Skills & Experience
- Proven experience as a Store Manager with the ability to lead, coach, and inspire a high‑performing team to achieve strong results
- Excellent customer service and relationship‑building skills with customers and stakeholders
- Highly commercial with strong analytical skills
- Strong planning and organisational abilities, maintaining a clear long‑term vision
- Highly commercial mindset with strong analytical, oral, and written communication skills
- Stock management and loss prevention experience
- Knowledge of understanding systems with a good understanding of Microsoft Office
- Strong relationship building skills and stakeholder/customer management
What you can expect from us
- Excellent bonus scheme – bonuses are paid quarterly when your store hits target
- Uniform – retail colleagues are entitled to a uniform allowance which is refreshed every 6 months
- Help to reach work – cycle to work scheme, relocation packages to support career development and season ticket loans for those based in London stores
- We are serious about having fun at work. Each store has a fun fund to ensure parties, treats, social activities and team building events happen regularly
- The Tyrwhitt Academy will take care of your professional development. Our training supports you with product knowledge, customer service and other training needs. We also have a number of apprenticeship level qualifications open to store colleagues that you can work through whilst still earning your full wage
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