Support Engineer

Support Engineer Lisburn £40 – £45k Vickerstock are working in partnership with a leading manufacturing firm in Lisburn, to assist them with the recruitment of a Support Engineer. This role focuses on providing technical guidance and aftersales support for all products within their portfolio. This position is primarily office-based, with occasional requirements for site visits and the provision of on-site support. Key responsibilities as a Support Engineer; Provide technical and aftersales support via phone and email, answering queries about heating and renewable energy products. Co-ordination of field engineer activities and site visits. Maintenance of accurate records pertaining to customer interactions, installation site histories, technical guidance, aftersales support, etc., via our proprietary service management software. Performance of heat loss calculations, product selection, and preparation of accurate renewable technology quotes using specialist software and Microsoft Office tools. Assist with factory visits, including supporting product overviews and training activities where required. Occasionally attend customer sites as and when necessary. What you will need to succeed as a Support Engineer: Plumbing and heating plumbing experience, with a strong technical knowledge of heating systems and their interaction with installed heating appliances. Strong working knowledge of Microsoft Office (Excel, Word, Outlook). Strong problem-solving and analytical skills. Excellent communication skills, including a professional and patient telephone manner with the ability to explain complex technical information clearly. Ability to work independently in the office or collaboratively with colleagues. It would be great if you had; Familiarity with renewable energy technologies, including both ground and air source heat pumps. Proficient in performing heat loss calculations using proprietary software and methods. Full driving license for occasional site visits. What we hope you will do next; Contact Warren Watson to discuss this in absolute confidence or send an updated CV via the link on the page. By applying for this role, you accept the terms of processing, please find our privacy policy on our website. As an experienced specialist senior engineering and manufacturing recruitment professional with 5 years’ experience; I personally specialise within the recruitment of Facilities Engineers at all levels across NI. If you are interested in this vacancy, or work within Maintenance engineering / manufacturing in Northern Ireland, then please apply with your CV to me for consideration – (You can also find and connect with me on LinkedIn) Skills: HVAC Plumbing and Heating Renewables Installation Engineer Heating Engineer…