Overview
Dynamics CRM/365 CE Business Analyst. I am actively seeking an experienced Functional Business Analyst, with experience implementing and improving Dynamics 365 CE/Dynamics CRM, for an excitingnew role with an established charitable organisation. The client is implementing, rolling out and maximising their Dynamics 365 CE environment, and require a BA to join the team in ensuring successful project delivery, as well as providing assistance in concurrent integration projects.
This role offers a hybrid working model — a blend of home working alongside 2-3 days on-site requirement in modern Central London offices.
Responsibilities
- Involvement in analysing requirements, mapping processes, and developing functional design documentation
- Testing new features, rolling out the install and configuration as well as training new users
- Supporting the client’s business processes and analysing ways of improvement
- Coordinating with stakeholders on project requirements/milestones
Qualifications
- A proven track record implementing Microsoft Dynamics CRM or Dynamics 365 Customer Engagement (CE)
- Strong business process analysis, requirement gathering, functional documentation skills
- Diverse modular exposure within CRM – ideally including Sales and Customer Service
- Manufacturing or supply chain industry/business process understanding (preferable)
- End to end functional implementation cycle skills, from analysis through to go-live
- Confident communication skills, written and verbal – solid stakeholder management ability
Benefits
- Competitive base salary up to £60,000
- Comprehensive company benefits package
- Interesting D365 CE implementation/roll out project
- Work within a like-minded team, stable company environment
To discuss this exciting opportunity in more detail within the Dynamics 365 market, please contact Nick Butter by phone on 0191 338 7564 or send your current CV to n.butter@nigelfrank.com.
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