Relationship Manager, SME Business Banking – Retail and Leisure
Brand: HSBC
Area of Interest: Commercial Banking
Location: London, GB, E14 5HQ
Work style: Hybrid Worker
Date: 27 Apr 2026
We are seeking a customer focused and commercially minded person to join this team in the role of Relationship Manager, SME Business Banking – Retail and Leisure.
You will provide dedicated customer service to a portfolio of clients with accountability for sales, service, risk and operational delivery. This role will have both external and internal stakeholders, internal stakeholders may include Sales, Product Development, Risk & Compliance teams.
Your responsibilities will include:
- Face to face meetings with SME clients, with up to 70 clients in your portfolio
- Managing portfolio income of approximately £2.5 – £3m and SME clients with a £2-15m turnover
- Driving revenue growth through understanding customer needs and by adopting a needs-based approach which engages clients and increases new business
- Growing the business sustainably, by identifying opportunities to expand a portfolio and broadening client relationships by leveraging HSBC’s extensive network
- Building a strong understanding of the client’s business and industry to promote insights, enrich client conversations and deliver fair outcomes
- Comprehensive understanding of the client through pro‑active credit risk assessments and customer due diligence reviews
The ideal candidate for this role will have:
- Commercial Banking experience would be advantageous
- Experience and an established network in the Retail & Leisure Sector is key
- Proven ability in identifying and meeting customer needs is essential
- Commercial credit and lending experience would be advantageousA passion for delivering excellent customer service and proactively looking for innovative ways to improve this service
- Experience of building effective networks across business areas, developing relationships based on mutual trust and encouraging others to do the same
- Comprehensive understanding of risk management and proven experience of ensuring own/others’ compliance with relevant regulatory processes
This is a hybrid role based in London and supporting a client portfolio within the M25 region.
Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces—no matter their gender, ethnicity, disability, religion, sexual orientation, socio‑economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via hsbc.recruitment@hsbc.com.
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