Staff Support ManagerEDV/2026/NHS/09444

About This Role

The Staff Support Manager is a key element of the school’s employee wellbeing strategy, acting as the dedicated active‑listening provision for all staff. The role provides a confidential, impartial, and supportive space for colleagues to discuss any aspect of their working life that may impact their wellbeing and contributes to a positive, healthy, and sustainable working environment.

Location: The Avenue, Boreham, Chelmsford, Essex, CM3 3HS.

Contract Type: Term Time Only. Contract Term: Part‑Time/Full‑Time. Salary: £19,857.00 annually (Actual). Start Date: September 2026.

Key Responsibilities

• Provide a safe, confidential, and non‑judgemental space for staff to talk openly.
• Use active listening techniques to support staff in exploring concerns related to work and wellbeing.
• Offer empathetic support without acting as a decision‑maker or line manager.
• Provide first‑line employee relations advice on how to deal with situational examples.
• Help staff reflect on challenges and identify potential coping strategies through coaching.
• Direct staff to appropriate internal or external support services when needed.
• Maintain awareness of available wellbeing resources and support pathways.
• Always uphold strict confidentiality, within safeguarding and legal boundaries.
• Build trust across the staff body through professionalism, discretion, and consistency.
• Communicate clearly the limits of confidentiality when necessary.
• Identify emerging themes or trends (anonymised) to inform leadership decision‑making.
• Support the development of a proactive, preventative approach to staff wellbeing.
• Offer flexible appointment times to accommodate part‑time and shift‑based staff.
• Promote the service regularly to ensure awareness and engagement, e.g. through staff INSET.

Essential Qualifications

• Strong active listening and interpersonal skills.
• High emotional intelligence and empathy.
• Ability to maintain confidentiality and professional boundaries.
• Trustworthiness, approachability, and non‑judgemental attitude.
• Skill in signposting and supporting without directing.
• An awareness of staff wellbeing challenges within educational settings.

Desirable Qualifications

• Practising Catholic.
• Experience in employee relations or generalist HR.
• Previous coaching experience.

What New Hall Offers

• Excellent benefits & CPD.
• Lunch without charge in term time.
• Discounted annual membership for New Hall Sport Club.

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