Customer Experience Advisor – Hybrid

Overview

Guardian is on a mission to ensure every family has protection they truly believe in. We’re challenging the market with a fresh approach and a brand promise — Life. Made Better.

We’re growing and looking for a Customer Experience Advisor to join our award-winning team. You’ll play a key role in delivering outstanding service to Financial Advisers and Policyholders, helping to resolve queries via phone, email, webchat, and post.

Responsibilities

• Resolve customer queries at first point of contact via telephone calls, webchats and emails.
• Keep accurate and up-to-date customer records by working through admin tasks.
• Take ownership of issues and see them through to resolution.

Requirements

• A customer-first mindset and strong communication skills.
• Positivity, energy, and the ability to manage your own workload.
• Team spirit and resilience when dealing with challenging queries.
• Experience in customer service.

Be part of a business that’s truly making a difference — apply now and help us build something better.

What’s in it for you?

• Private Medical Insurance with rewards for yourself with discounted rates for your family members
• Competitive Company Pension Scheme
• Access to several employee discounted schemes to suit your lifestyle including but not limited to:
• Private dental insurance
• Electric Vehicle Salary Sacrifice Scheme
• Cycle to Work scheme
• Comprehensive Europe and Worldwide Travel Insurance
• Medical Cash Plan
• Gym memberships
• Access to 24/7 GP service for you and your family
• 25 days holiday with the option to purchase more

Should you wish to learn more about the role, or have any questions, please contact our HR Team via hrservicedesk@puntersouthallgroup.com.

#J-18808-Ljbffr…