Overview
The post holder will work as part of a dynamic Facilities Senior Management Team in supporting and enabling the continuing transformation to a high-quality modern department with new approaches in the provision of Facilities services to our internal and external customers.
The Deputy Domestic and Portering Services Facilities Manager will be responsible for the operational management, quality, performance, compliance and delivery of cleaning, portering and receipt and distribution services across Greater Manchester. You will possess strong leadership skills that positively contribute and influence the day-to-day operating of these services, and actively explore opportunities to improve performance and effectiveness, in a sustainable and efficient way.
The post-holder will be required to model the values and behaviours of Greater Manchester Mental Health NHS Foundation Trust (GMMH) at all times and collaborate closely with other Trust stakeholders (clinical and corporate) and external partners for the effective delivery of this role.
The role of Deputy Domestic and Portering Services Facilities Manager within Capital Estates and Facilities Directorate is to provide support, guidance and advice to staff within clinical and corporate services on a range of domestic and portering services, and to ensure service continuity and business resilience with an emphasis on driving continuous improvements.
This will involve making important judgements based upon strategic and operational experience. The role involves regular engagement with wider stakeholders within the Trust, including Service Users, Carers and Visitors to ensure customer satisfaction, whilst working closely with the Senior Managers within the CEF Directorate, which may involve the management of directly employed workforce and contracted service providers, agency and temporary staff.
Contractual and financial management is an essential part of the role and experience within these areas is paramount as well as demonstrating and applying highly developed specialist knowledge across the range of work procedures and practices in relation to services under your remit. You will expected to undertake any other reasonable duty, when requested to do so by an appropriate Trust manager and comply with all Trust policies, procedures, protocols and guidelines.
About the Trust and Service Area
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world’s most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options. Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity. Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Responsibilities
- Ensure operational management, quality, performance, compliance and delivery of cleaning, portering and receipt and distribution services across Greater Manchester.
- Provide leadership to positively contribute to and influence day-to-day operating of these services and explore opportunities to improve performance and efficiency.
- Model the values and behaviours of GMMH and collaborate with clinical and corporate stakeholders and external partners for effective delivery.
- Provide support, guidance and advice to staff on domestic and portering services within clinical and corporate services, ensuring service continuity and business resilience with continuous improvements.
- Engage with wider stakeholders including Service Users, Carers and Visitors to ensure customer satisfaction; work with Senior Managers and manage directly employed staff and contracted service providers as required.
- Oversee contractual and financial management as part of the role, applying highly developed specialist knowledge across related procedures and practices.
- Undertake any other reasonable duty as requested by an appropriate Trust manager and comply with all Trust policies and guidelines.
Qualifications and Experience
- Experience in operational management of cleaning, portering and related services.
- Strong leadership skills and ability to drive continuous improvement in a complex setting.
- Knowledge of contractual and financial management within NHS or equivalent environment.
- Ability to engage with a range of stakeholders including Service Users, Carers and Visitors.
Contact for Further Details
For further details / informal visits contact: Name: Ian Hankinson | Job title: Deputy Head of Facilities | Email: ian.hankinson@gmmh.nhs.uk | Telephone: 0161 938 4725
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