Senior Interaction Designer & Service Design Lead

Responsibilities

• Identifying, developing and using best practice and standards to design services consistent with the rest of government and the Home Office.
• Line managing, supporting and mentoring interaction designers, allocating tasks and providing them with guidance, training and constructive feedback.
• Advocating for users and understanding user needs to design simple, effective and accessible services.
• Creating prototypes and concepts to communicate and test ideas with users and improving with evidence.
• Mapping user journeys, processes and visualising design problems.
• Collaborating within a multidisciplinary team on large, complex services by facilitating the design process, participating in research activities, workshops and communicating design decisions to the team and stakeholders.

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