Senior Digital Account Manager / Digital Product Lead– Digital Strategy (London / Hybrid, 1–2 days in London)
Who We Are
Hex Digital is an award-winning digital and product experience agency that builds websites, platforms, and digital products that deliver real impact.
But what does award winning actually mean? Well, it means we don’t just make things look pretty.
We build platforms that drive real impact. Take BirdLife International: Hex redesigned their website so more people took action and donated to support global conservation. The results? Donations increased massively — more people giving, and more money for nature with every supporter. That’s the kind of work we do. We make a difference. Real action, real funds, real outcomes. That’s why we win awards, and that’s why the work matters.
We build digital products and platforms for organisations on a mission — from global conservation organisations like BirdLife International, IUCN, and Conservation International, to household-name brands like Trustpilot and Too Good To Go. Our work spans strategy, research, UX, visual design, engineering, launch, optimisation, and ongoing evolution. Research sits at the heart of what we do because insights lead to stronger products and smarter decisions.
We are global in scope, collaborating with clients and teams across continents, while keeping the energy, creativity, and fun of a close-knit agency culture. If you like to laugh, don’t take yourself too seriously, enjoy good banter, and like working with switched‑on individuals who collaborate, lift each other up, and actually listen to your ideas, Hex could be your next home.
Here, you’re not just a number. You’ll work directly with the founders, put your ideas into practice, and see your influence shape real outcomes. We offer share options, so you’re literally part of the business and on this journey with us.
The Role
This is a bespoke Senior Digital Account Manager position that blends strategic account management with digital product leadership. You will:
Account Management & Development
- Lead and manage key client account strategy, ensuring satisfaction, strategic direction and successful outcomes
- Identify opportunities to extend partnerships through platform evolution, optimisation programmes or new initiatives
- Support proposal development, commercial discussions, scoping and contracting
- Contribute to long‑term account growth planning
- Act as a trusted strategic partner to clients, building a deep understanding of organisational goals, audiences and digital maturity
- Translate business objectives into actionable digital strategies focused on websites and platform ecosystems
- Facilitate strategic discussions, roadmap planning and performance reviews
- Maintain alignment between client priorities and delivery teams throughout projects
Strategic Thinking
- Bring structure and clarity to complex digital challenges, balancing client needs, project needs and technical feasibility with commercial and strategic needs of the agency
- Clearly document and articulate the strategic vision and digital direction for clients, ensuring all internal teams and client stakeholders are aligned on priorities and goals
- Create strategic roadmaps and documentation that support clear prioritisation, forward planning and the successful development of long‑term client partnerships, including scoping future phases of work
- Stay informed on trends across digital platforms, UX, AI workflows and performance marketing
Research & Insight
- Support the research team in planning and facilitating stakeholder workshops to align vision, priorities and success measures
- Participate in stakeholder interviews and user interviews to uncover insights that inform strategy and UX direction
- Collaborate with marketing team to translate research insights into channel‑specific strategies across SEO, GEO, PPC, CRM and paid social, ensuring positioning, messaging and content are optimised for acquisition, engagement and conversion
- Contribute to research synthesis, helping turn insight into clear recommendations and client‑ready reporting
- Leverage AI‑assisted tools where appropriate to accelerate research analysis and insight generation
- Ensure research findings inform decision‑making across design, build and optimisation phases
- Collaborate with creative, design and engineering teams to ensure strategic intent carries through delivery
- Help define KPIs and measurement frameworks for websites and digital platforms.
- Use analytics and performance insights to identify opportunities for ongoing product and marketing optimisation
- Support experimentation, CRO initiatives and marketing‑led growth strategies
- Explore AI‑enabled opportunities for improving user experience, workflows or performance outcomes
Who You Are
- Experienced in managing digital products or website accounts within a digital agency (3+ years preferred)
- A strategic thinker who can translate complex challenges into clear, actionable direction
- Comfortable working with senior executives, interdisciplinary teams, and across multiple accounts simultaneously
- Collaborative, curious, insight‑driven, and comfortable with AI‑enabled tools or eager to learn
- Knowledgeable about digital ecosystems, with websites at the core and understanding of connected platforms, marketing, and analytics
- Organised, pragmatic, and commercially aware, with a track record of growing long‑term client partnerships
- Passionate about making an impact, seeing results, and having your ideas shape client outcomes
Experience
- This role is ideal for an experienced Mid/Senior Account Manager or Digital Strategist looking to move into a more strategically focused position, with greater ownership over digital direction and long‑term platform growth
- 3+ years’ experience in a digital agency working on design, build, and marketing of websites and digital products
- Proven ability to manage client relationships as a trusted strategic partner
- Experience contributing to research, stakeholder workshops, user research, and insight synthesis
- Comfortable translating research insights into strategy, roadmap planning and optimisation initiatives
Why Hex?
- Flexible hybrid working (1–2 days in London per week)
- Competitive salary and company pension
- Share options – be part of the business and its growth journey
- Yearly training budget and access to off‑site conferences
- Company MacBook Pro
- Regular social events, team lunches, and global team trips
- Direct visibility to founders and high‑impact client outcomes
At Hex, you’ll not only manage and grow client accounts – you’ll shape the strategy, influence product direction, and see your work make a real difference.
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