Delivery Support Advisor – London

What To Expect

As a Delivery Support Advisor, you will be instrumental in the overall success of the business, ensuring a seamless experience for customers from the moment they purchase their vehicle to the day they drive it home. You will be responsible for delivering first-time resolution, handling customer interactions across multiple communication channels and offline activities to ensure every step of the customer journey is smooth and efficient. You will join a diverse team, with a passion for sustainable energy and a commitment to delivering exceptional customer experiences.

Location: Office based

We Offer

• A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success
• The chance to work with innovative technology, advanced tools and software
• Ongoing training and development to help you grow your skills and career
• A competitive compensation and benefits package
• A safe, clean and fun workplace

What You’ll Do

• First-line representative of our brand, mission, and products.
• Address customer inquiries and concerns promptly via telephone, online chat, and other channels, utilising active listening and problem-solving skills to provide accurate information and solutions.
• Deliver clear, concise, accurate, and friendly verbal and written communication to effectively address customer inquiries and ensure a positive experience.
• Educate customers about our products and guide them through the pre-delivery journey, effectively addressing and overcoming any obstacles they may encounter.
• Prioritize tasks based on urgency and importance, adapting swiftly to high-pressure situations to ensure deadlines are met.
• Maintain accurate records of all customer interactions across multiple internal systems, demonstrating strong attention to detail.
• Explain and simplify complex information to customers.
• Work effectively both independently and as part of a team, contributing to a positive work environment and shared success.
• Proactively takes initiative and decisive moves to advance tasks.
• Collaborate across departments to find effective resolutions, ensuring seamless communication and teamwork.
• Maintains a high standard of accuracy and attention to detail in all tasks executed.

What You’ll Bring

• At least 1 year of customer-service experience in a fast-paced environment.
• Strong interpersonal skills and aware of the appropriate behaviour when supporting diverse types of customers.
• Can work effectively under pressure, both independently and collaboratively as part of a team.
• Strong verbal and written communication skills.
• Positive, enthusiastic, and passionate.
• Can hold yourself and others accountable for delivering results and meeting commitments.
• Can maintain a strong focus on achieving high-quality results, balancing speed and accuracy.
• Resilience and adaptability to an ever-changing work environment.
• Showcases an ability to take initiative and be proactive.
• Must have a valid driver’s license for a minimum of 2 years.
• Must have and continue to maintain a valid and safe driving record.
• Can work a shift pattern that will include mornings, evenings, weekends, and bank holidays in an office environment.
• Proficient with standard productivity tools (Outlook, MS Office, Excel, Teams).

Tesla

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