Head of Digital Transformation

Head of Digital Transformation & Business Improvement

Salary – Up to 130k + bonus and package

Remote with site travel

This is not an IT role

Role Overview

Lead the delivery of practical, end to end, user-focused digital and process improvements across Transport Infrastructure. This role blends transformation, operational insight, and technology to enhance productivity, simplify ways of working, and drive measurable business performance.

Key Responsibilities

• Understand frontline operations, identifying pain points and opportunities for digital, AI, or process improvement.
• Design and deliver transformation initiatives end-to-end, from discovery through to implementation and performance tracking.
• Ensure solutions meet real user needs, improving workflows and operational efficiency.
• Standardise and streamline processes and systems, reducing complexity and waste.
• Challenge existing practices and drive behavioural change across teams.
• Support the move toward a more integrated and unified digital ecosystem.
• Lead pilots and rollouts, ensuring successful adoption and long-term embedding.

Skills & Experience

• Strong track record delivering complex transformation programmes.
• Solid project/programme management and PMO capability.
• Experience with process improvement methodologies (e.g., Lean, Six Sigma).
• Proven ability to lead change and influence stakeholders at all levels.
• Commercially aware, curious, and keen to understand business operations.
• Excellent relationship-building and collaboration skills.
• Accountable, proactive, and focused on delivering results.

Profile

A driven and pragmatic leader who combines curiosity with delivery focus—comfortable challenging the status quo and committed to improving frontline performance through meaningful change.

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