Customer Service Representative – Service Advisor

Our client in the Durham area are looking for a Customer Services Assistant – Grade 5 (Customer Services and Call Centre). Shift pattern: Monday – Friday 8.30 – 5 Main Duties include, but are not limited to: – Providing first point of contact for enquiries (telephone and IT systems) – Delivering reception and general admin support – Triage and track progress of enquiries (email, telephone, webform, in person) – Support planning and delivering networking events – Provide administrative and technical support services – Manage and maintain systems and process contributing to efficiency Essential Specifications: – NVQ Level 3 in Business Administration OR Substantial relevant experience – Un derstanding and operation of office systems and procedures – Practical experience of relevant office administration and support services. – Experience of customer support services – Promotional and customer service skills – Communication, interpersonal and presentational skills – Negotiation skills – Organisational skills. – Administrative skills (including spreadsheet and database). Personal Qualities: -Self-motivated, confident and friendly manner.– An ambition to help organisations to achieve performance improvements.– Willingness to adopt a flexible approach to working, working on own initiative and as a team player.– Commitment to customer care. Ability to drive, or access to mobility support….