Schools IT Support Engineer

As an Schools IT Support Engineer, you will act as the primary technical contact on‑site, ensuring users receive fast, effective support while maintaining core infrastructure across the school. This is a hands‑on, varied role within a progressive education IT setting, offering strong exposure to both support and infrastructure technologies.

Key Responsibilities

• Act as the dedicated on‑site IT Support Engineer, providing day‑to‑day technical support
• Deliver 1st/2nd line support across hardware, software and user issues
• Support Windows Server (2019/2022/2025) environments
• Manage Windows 11 devices and Microsoft 365 services
• Maintain wired and wireless networks, firewalls and filtering systems
• Support AV equipment and classroom technology
• Communicate clearly with users regarding issue resolution and updates

Qualifications and Experience

• Experience in an Schools IT Support Engineer or similar technical support role within the Education sector
• Strong knowledge of Windows 11 and Microsoft 365
• Exposure to Windows Server environments (2019/2022)
• Understanding of networking fundamentals (LAN/WAN, Wi‑Fi, firewalls)
• Experience supporting end‑user devices and AV equipment
• Strong communication and customer service skills
• Must be commutable to Croydon on a daily basis
• Enhanced DBS or willingness to obtain

About the Role

A leading education technology provider supporting schools across the South East is seeking an Schools IT Support Engineer to join a well‑established secondary school in Surrey. This role offers the opportunity to work on‑site within a modern, Microsoft‑based environment, supporting the day‑to‑day running of IT systems that directly enable teaching and learning.

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