Administrator

Adecco is recruiting an Administration Assistant to work within the Cumbria Constabulary. The role offers an hourly rate of £13.10 and is a temporary position.

Contract Type: Temporary. End Date: January 2027. Working Pattern: Full Time, Monday to Friday 9am‑5pm (37 hours per week).

Why Join Us?

You will play a pivotal role in supporting staff in the Central Ticket Office, helping to ensure the smooth operation of a vital public service in the community.

Key Responsibilities

• Open and record all incoming post on the National Fixed Penalty System.
• Process post through scanning and the Electronic Document Management System for prompt decisions.
• Produce daily prints and check all documents for future court action.
• Manage enquiries received in the Central Ticket Office email, ensuring timely responses.
• Operate the electronic mailing system, preparing documents for posting.
• Handle payments for transfers to the Fixed Penalty Office.
• Generate correspondence using Microsoft Word and the National Fixed Penalty System.
• Assist with processing driver admissions and checking for any discrepancies.
• Address enquiries from the public, remaining calm and professional, even in challenging situations.
• Liaise with Police Officers and Fixed Penalty Offices to resolve queries.
• Maintain accurate records in compliance with Data Protection regulations.

What We’re Looking For

• English GCSE (A‑C) or equivalent.
• RSA II or equivalent experience.
• Clerical experience, demonstrating strong administrative skills.
• Proficiency in Microsoft Word, Microsoft Outlook, and general IT literacy.
• Exceptional time‑management skills and ability to prioritise tasks under pressure.
• Experience in customer service, particularly with public interactions.
• Conflict‑resolution skills to handle enquiries tactfully and assertively.

Our client is an equal opportunities employer and welcomes applications from all sectors of the community.

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