Estates Manager

Job Description

The role of an Estates Manager is to provide corporate property management support, service coordination and advice for a commercial property estate comprising multiple offices, retail units, industrial units and other specialist interest. The purpose of this role is to provide an efficient and effective administration service as well as strategic advice for the estate. This role will be responsible for the management and development of client relationships in order to achieve maximum profitability and to generate new opportunities for business development within the Business Group and within Colliers International.

Core Responsibilities

• Management of landlord enquiries and observation of obligations under the lease
• Regular liaison with tenantson other responsibilities
• Co-ordinating and resolving third / neighbouring party requirements and disputes
• Co-ordinatingandmanaging the sublet estate
• Planning,undertakingand reporting oninspections
• Ensuring that property files are up to date
• Ensuring that there is theappropriate levelof data,supervisionand regular reportingonthe client property database
• Managing specialist service partner provisions across a portfolio of properties
• Review and quality assure reporting and recommendations from specialist subject matter experts
• Carry out routine Lease Advisory and Agency work
• Monitoring and updatingany clienthelpdesk
• Co-ordination of quarterly tenant meetings
• Performance management of contractors and service providers
• Contribute to the planning,developmentand monitoring of premises
• Collation of data and reporting on H&S and Environmental performance
• Accident investigation and reporting, andassistingwithco-ordination ofinsurance claims
• To be aware of andcomply withcompany and statutory requirementsregardinghealth and safety,fire and hygiene
• The candidate will be expected to work in a flexible way and as part of a team
• Line management ofadministrator

Behaviours Needed to be Successful in the Role

Expertise & Professional Development

• You are recognised foryourexpertiseand receive regular referrals from colleagues to work with their clients.You arethe ‘go to’ person inyourarea for questions fromyourpeer group.

Commercial acumen & enterprise

• You proactively share client intel and opportunities withyour colleaguesto generate leads. You actively look for best practice ways of working

Innovative thinking & Agility

• You arenot afraid to challenge the norm and keep abreast of current trends to suggest ways of delivering better quality or value
• You shouldhave excellent organisation and communication skills, both oral and written.
• You actively listen to your clients, stakeholders andcolleaguesrequirements and priorities and incorporate them into your planning and delivery

Qualifications

• Intermediate knowledge of Microsoft Office products

High Quality Work

• You continuously look to improve the quality of my work and ensure quality control. You find solutions to problems and pre-empt issues

Productivity & Efficiency

• Youare able towork under pressure and to tight deadlines
• Youchallenge whereyousee tasks could be delivered more efficiently
• You can adapt and manage yourservice to meet changing client requirements, always deliveringhigh levelsof client satisfaction.
• You should bea team playerandable to carry out instructionsas well aswork on own initiative
• You promote information sharing and new working relationships to improve collaboration and/or generate new business

Contributing to Colliers Success

• Yougo the extra mile for clients and colleagues and assume extra work/tasks to support the team and business

Personal Development

• Youactively request, take on board and action any feedback to help me develop.Youseekout and attend relevant training courses

Professional Conduct & Integrity

• You areaware and canidentifywhere professional conduct and integrity should be challenged.

Diversity & Inclusion

• Youalways consider the diversity and inclusion agenda in everything thatyoudo

Community

• Youlook at howyoucan add toyourcommunity, whether internally within Colliers,yourextended industrynetworksand charity

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