London, United Kingdom
About ROLLER
ROLLER is a global software-as-a-service company designed to help businesses in the leisure and attractions industry operate more efficiently and deliver great guest experiences. ROLLER supports its customers through a full suite of venue management features, including ticketing, point-of-sale, CRM, self-serve kiosks, memberships, digital waivers, and more.
We are a fast-growing global company with customers in over 30 countries, spanning industries like theme parks, museums, zoos, trampoline parks, water parks, aquariums, and wake parks – just to name a few!
At the heart of ROLLER is our team — 300+ highly energetic, driven, intelligent, and humble professionals, all contributing to building a great and enduring business. We truly believe the sky’s the limit for us, and we’re well on our way to becoming a global success story. Most of all, we love what we do — and we’re looking for like-minded people to join us on this amazing journey!
About the Role
We are seeking a passionate Fluent French-speaking Training & Implementation Manager to join our Customer Experience team.
You’ll manage the end-to-end implementation program for new customer accounts onboarding onto ROLLER, while partnering with them to become a trusted advisor. We’re looking for someone who can continue the momentum created by Sales and drive value throughout the implementation phase of the customer journey.
The Training & Implementation Manager will become an expert in our platform and use this knowledge to provide best-practice advice when training customers. You’ll take a proactive approach to managing key stakeholders and ensure the successful delivery of goals and objectives.
What You’ll Do
- Own the successful onboarding of new customers across the EMEA region
- Utilize strong project management skills to ensure implementation projects are completed on time and to a high standard
- Become an expert in our product and apply a hands-on approach to platform configuration and implementation
- Gather requirements and configure customer accounts to meet their needs
- Consult with customers on how best to use our platform for their business
- Develop strong customer relationships that promote retention and loyalty
- Work cross-functionally to ensure our customers have an incredible experience
- Partner with our payments team to implement payment solutions both online and in-venue for new and existing customers
About You
- You have at least 3 years of experience in onboarding or project management, ideally within a SaaS or technology-driven environment.
- Must be a C1 fluent French speaker.
- Experience working with API integrations and API development tools such as Postman and Swagger
- Experience in pre-sale (Solution Architecture, Solution Engineering, Sales) is a plus
- Experience in the leisure and attractions industry is a plus.
- You’re tech-savvy and quick to learn new systems.
- Your time and resource management skills, combined with a sharp attention to detail, set you up for success.
- You’re genuine, grounded, and value authentic interactions.
- You’re self-motivated and thrive in an autonomous work environment.
- You know how to take ownership, manage multiple projects simultaneously, and effectively prioritize day-to-day tasks.
- You’re comfortable in fast-paced, evolving environments and adapt quickly to change.
- You bring a process-driven mindset with a focus on efficiency, scalability, and continuous improvement.
- Attractive compensation package and benefits.
- You get to work on a category-leading product that customers love in a fun, high-growth industry.
- Engage in our ‘Vibe Tribe’ – led by our team members; you can contribute to company-wide initiatives directly.
- 16 weeks paid Parental Leave for primary carers and 4 weeks paid Parental Leave for secondary carers.
- Work with a driven, fun, and switched-on team that likes to raise the bar in all we do.
- Individual learning and development budget plus genuine career growth opportunities as we continue to expand!
What You Can Expect
- Initial call with our Talent Acquisition Manager – chat through your experience, salary expectations, and any initial questions.
- Interview with the Hiring Manager – learn more about the role and ROLLER while discussing your experience in detail.
- Loop Interviews – meet the wider ROLLER team to assess culture and fit.
- Offer – if the fit is right, we’ll conduct reference checks and extend an offer.
Successful applicants may be required to complete a background check prior to commencement of employment.
Apply for this job
*
First Name *
Last Name *
Preferred First Name
Email *
Phone
Country
Phone
Resume/CV
Enter manually
Accepted file types: pdf, doc, docx, txt, rtf
Enter manually
Accepted file types: pdf, doc, docx, txt, rtf
Website
LinkedIn Profile
What are you compensation expectations? *
Select…
Are you available to work in our London office three days per week? * Select…
Apply now
Rolls on with our Equal Employment Opportunity policy. We do not discriminate on the basis of protected characteristics. This role is open to applicants from all backgrounds.
#J-18808-Ljbffr…