Technical Support Consultant
DEPARTMENT: Maintenance
LOCATION: Leeds, UK.
Role Overview – What’s ‘In-store’?
This role provides technical consultancy through remote and onsite support for Maintenance, IMAC and Projects. You’ll support customers, suppliers, engineers, and internal teams with trainings where required, helping to resolve technical issues across live environments. To note: This role operates on the ‘On Call Rota’ with the other members of the team, occasionally requiring flexible working hours.
What you’ll be doing
- Providing technical support via phone and onsite to key stakeholders.
- Assisting with technical investigations and resolving a variety of site issues.
- Supporting installations, upgrades, and project-based (IMAC) work as part of the Project Teams.
- Working closely with project and service teams to deliver high‑quality support and customer satisfaction.
- Contributing to training programmes for engineers, suppliers, and internal teams.
- Ensuring accurate and timely action plan documentation for Field Service activity.
What we’re looking for
- Experience in a helpdesk or technical support role.
- Strong customer‑facing and communication skills.
- Good IT literacy and problem‑solving ability.
Personal Attributes
- Strong sense of ownership and accountability.
- A collaborative, flexible approach to teamwork.
- Able to work autonomously while staying aligned with a wider team.
- Broad infrastructure knowledge with a pragmatic, hands‑on approach.
- Values documentation and knowledge sharing.
Desirable
- Experience with EPOS, retail systems, or store technology support.
- Exposure to technical analysis or basic programming.
Additional information
- Reporting to: Retail Service & IMAC Manager.
- Hybrid work model (Leeds office, home working, and occasional field‑based work).
EEO
Toshiba is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to protected characteristics. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Individuals who may require reasonable adjustments because of a for any part of the employment process should email pollyanna.hilton@toshibagcs.com to inform of any requests.
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