Professional – QTS Fixed Income Production Services Support, London

What is the opportunity?

We are seeking an experienced and highly motivated Production Services professional in the fast‑paced Capital Markets, QTS, Fixed Income Production Application Support team. This position will own delivery of Production Application Support services to the Fixed Income Business, leveraging ITIL service management principles of Event, Incident, Problem and Change management. The ideal candidate should have strong capital markets experience and serve as face‑off to CM Business, Development, and Infrastructure teams.

What will you do?

• Join a large team of production support analysts in Canada, the U.K and the United States providing world class support, 24×7 across multiple time zones, ensuring the highest levels of service for Fixed Income Clients and applications across Commodities & Futures for Trading, Pricing and Risk management systems.
• Bring to the table a mix of hands‑on technical and business knowledge, people leadership, project and communication skills, developing deep knowledge of applications, architecture, up and downstream flows.
• Superior Major Incident Management experience is critical
• Manage Production, acting as an escalation point for operational teams on a 24×7 basis, taking part in incident response, problem management, and root cause analysis.
• Will be a self‑starter, owning day‑to‑day operational support services, driving production Stability, Reliability and Service Excellence.
• Employ a data‑driven approach to driving production stability via metrics and reporting, partnering closely with Application Development teams and external vendors in driving Production Stability and Continuous improvement.
• Ensure accurate logging of support incidents, conduct Incident and Problem Review Meetings (PRMs) and track action items to closure.
• Drive efficiencies through the implementation of tools and process improvements
• Provide leadership and subject matter expertise to team members.

What do you need to succeed?

Must-have

• Extensive experience in IT with strong knowledge of Capital Markets including Fixed Income Products (FX, Cash, Derivatives, Structured Products, Commodities and Futures)
• Solid Supervisory / Management / team leadership experience in technology support of Capital Markets trading and related functions.
• Knowledge of Fixed Income trading activities (Pricing, booking, execution, live risk, market risk, etc.), market data feeds and knowledge of applications such as ION, Murex, Bloomberg TOMS, Openlink, XTP, is highly desirable
• Excellent verbal and written communication skills and good temperament, with the ability to face off to challenging trading clients.
• Ability to manage the priorities, book of work / open issues from trading desks and work across IT and external vendors to capture, track, status update and drive issues to resolution.
• Solid Linux, SQL, and any scripting language (Shell, Perl, Java, Python, etc.)
• Experience with Database, Linux, Windows and basic infrastructure.
• Good Knowledge of enterprise scheduler platforms and monitoring tools (i.e. Control-M, Geneos, Tableau and Service Now).
• Working knowledge of underlying infrastructure and interoperability (servers, storage, network, middleware).
• Solid knowledge of and experience ITIL implementing Service management practices (Event, Incident, Problem and Change management activities).
• Production data Analysis using Service Now, Powerpoint presentations, MS Excel charts

Nice-to-have

• Working knowledge of Murex
• Experience in DevOps and cloud technology (AWS, GridGain)
• Experience to support MQ, SOLACE and RV/RMDS

What is in it for you?

• A comprehensive Total Rewards Program including bonuses, flexible benefits and competitive compensation
• Leaders who support your development through coaching and managing opportunities
• Opportunities to work with the best in the field
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high‑performing team
• A world‑class training program in financial services
• Flexible working options fully supported.

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