Project Management – Customer Journey Improvements – Leading Pensions Specialist

Overview

Miryco Consultants is working with a leading pensions specialist to add a Project Manager to their TPA function. You will immediately be involved in projects that directly impact the policyholder experience. This person will sit across the Third Party Administrator’s and be responsible for implementing processes and frameworks around the customer journey. They will also liaise with the business to come up with actionable solutions for continuous improvement.

Responsibilities

• Lead and implement process frameworks around the customer journey within the TPA function.
• Collaborate with the business to identify and deliver actionable improvements to the policyholder experience.
• Coordinate across Third Party Administrators and internal teams to ensure projects are delivered on time and with measurable impact.

Qualifications

• Experience: 3-5 years’ experience mapping and improving the customer journey.
• Attributes: Creative and adaptable; able to pick up new concepts quickly.
• Experience: In a fast-paced environment and managing multiple projects.

Location

London

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