Are you looking for your first step into a client‑facing, fast‑growing tech environment? Do you enjoy solving problems, building relationships, and learning new skills every day? If so, this is an exciting opportunity to join our Client Success team as we continue to expand our products and client base.
What You’ll Be Doing
As a Client Success Executive, you’ll play a key role in supporting our Client Success Managers and ensuring our clients get the most out of our applications. You’ll gain hands‑on experience across client engagement, project coordination, and product support. Your responsibilities will include:
- Supporting Client Success Managers in developing strong client relationships and helping clients use our applications effectively
- Scheduling and attending internal and external meetings, including preparing agendas, taking notes, and coordinating follow‑up actions
- Working with clients to produce and track Change Requests
- Preparing draft quotes for review, approval, and internal tracking through to completion
- Coordinating release processes, including downtime planning and application testing
- Building strong working relationships across teams and with clients
- Logging and reviewing customer support calls, escalating where appropriate
This role offers a fantastic opportunity to learn how a client‑focused tech team operates while contributing directly to client satisfaction and product success.
What We’re Looking For
You don’t need years of experience—just the right mindset and a willingness to learn. We’re looking for someone who brings:
- Experience in a customer‑facing or business‑focused role (this could include part‑time work, internships, volunteering, or university society roles)
- Excellent communication skills and the confidence to explain ideas clearly
- Enthusiasm, curiosity, and a proactive approach to learning new tools and processes
- Strong organisational skills, with the ability to prioritise tasks and manage your own workload
- A collaborative attitude and the ability to build positive working relationships
- Comfort working in a friendly, fast‑paced, and dynamic environment
- A positive, solutions‑focused approach to challenges and decision‑making
Why This Role Is Great
- You’ll receive structured yet informal training designed to help you grow quickly
- You’ll gain exposure to real clients and real projects from day one
- You’ll work closely with experienced Client Success Managers who will support your development
- You’ll build a strong foundation in client management, communication, and product knowledge—skills that open doors across the tech industry
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