Customer Service – Contact Centre Agent (Hybrid working)

Morgan McKinley is looking for Customer Service professionals to work for a great company based in the East Grinstead, West Sussex. The main purpose of the Contact Centre Agent job is to provide an excellent Customer Service via Inbound calls, outbound calls, e-mail, Web Chat etc. The Customer Service role is ideal for someone with proven Customer Services experience, working within a call centre / contact centre environment.

Salary: 26,728 + company benefits

Location: East Grinstead, hybrid working after 4-6 weeks training

Hours: 35 hour working week – shifts between 8.45am-6pm

Customer Service Agent duties:

• Answer customer calls and handle queries
• Respond to customer emails and live web chat
• Provide a high level customer advice and information service to customers
• Support and assist colleagues through sharing of knowledge and experience
• Handle customer complaints

Skills & Experience Required:

• Previous experience of working in a similar customer service type role, ideally within a busy Call Centre / Contact Centre environment.
• Good communication skills, both verbal and written.
• Ability to demonstrate a confident, empathetic approach to customer care

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