Insurance Sales Executive

Household & Residential Landlord Account Handler

Salary: £35,000 – £40,000 (DOE)

Hours: Monday-Friday, 8:30am-5:30pm

Location: Isleworth

Job Type: Full-time, Permanent

About the Company

An award-winning, independent insurance brokerage established in 1972 is looking to expand its team. With access to Lloyd’s of London and long-standing relationships with clients and insurers, this family-run business is known for its expertise, personal service, and supportive team culture.

The Role

As a Household & Residential Landlord Account Handler, you will manage a portfolio of valued clients, providing high-quality support across:

• Policy administration
• Renewals
• New business opportunities
• Mid-term adjustments
• Day-to-day account management
• Handling general queries and resolving coverage issues

Key Responsibilities

• Manage Household and Residential Landlord policies
• Process renewals, MTAs, endorsements and documentation
• Handle claims queries and liaise with insurers
• Identify opportunities for new business and policy improvements
• Provide clear, professional communication to clients
• Ensure compliance with FCA, GDPR and internal procedures

Skills & Experience

• Experience within Household insurance (including bedroom-rated and HNW)
• Understanding of Residential Landlord policies
• Knowledge of underwriting terms and policy wording
• Ability to explain complex information in a simple and clear way
• Excellent client communication skills (email and phone)
• Strong organisation and attention to detail
• Able to work well independently and as part of a team

IT Skills

• Confident with standard PC systems
• Good working knowledge of Microsoft Word & Excel
• Experience using insurer platforms (Open GI/MISYS desirable)
• Accurate data entry skills

Benefits

• 28 days holiday
• Pension
• Learning & development support
• Onsite parking
• Supportive, long-standing team

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