Secretary Support Manager

Secretary Support Manager – London (Hybrid)

A leading City law firm is seeking a Secretary Support Manager to oversee operations across a number of key departments. This is an excellent opportunity for either an established Manager or a strong Senior-level candidate ready to step up into a broader, more strategic role.

The Role

You will be responsible for the smooth operational running of multiple teams, acting as a key link between Partners, fee earners and business services functions. This is a hands-on position suited to someone who can quickly embed themselves, add value and drive efficiencies.

Key Responsibilities

• Oversee the day-to-day operations of assigned departments
• Manage, mentor and develop a team of PAs
• Support senior stakeholders with projects and operational initiatives
• Act as a central point of contact across Finance, HR, IT and BD teams
• Monitor utilisation, workflow and team performance
• Oversee billing processes, WIP and debt management
• Support business development activity and client initiatives
• Drive continuous improvement across processes and systems

Candidate Profile

• Minimum 5 years’ experience within a business support or PA function
• Previous management experience is essential
• Background within a law firm or wider professional services environment preferred
• Strong organisational, communication and stakeholder management skills
• Confident, proactive and able to operate in a fast-paced environment

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