IT Project Manager

You run the CRM programme; you sit between the business, IT team, and vendor; you make sure this gets delivered properly, on time, and adopted by the branches. This is not admin. This is delivery.

What You’re Responsible For

• Programme Delivery (Core)
  • Own day-to-day delivery of CRM migration (12‑24 months)
  • Build and manage the full project plan
  • Track milestones, risks, dependencies, and delivery
• Vendor Management
  • Act as the main interface with CRM provider
  • Hold them accountable to timelines and deliverables
  • Translate business needs into clear requirements
• Internal Coordination
  • Work with
    • IT dev team (inc. 8 developers)
    • Managing Director of Operations
    • Heads of Department
    • Marketing / Lettings / FS
• Requirements & Build Oversight
  • Define and document what needs to be built (circa 25+ internal tools/services)
  • Challenge scope creep
• Change & Adoption
  • Plan rollout to branches
  • Ensure teams actually use the system
  • Work with training to support adoption
• Reporting & Visibility
  • Provide clear weekly updates: progress vs plan, risks, decisions needed, no surprises to senior leadership
• Risk Management
  • Identify risks early (integration, data, adoption, vendor delays)
  • Put mitigation plans in place
  • Escalate quickly when needed

What Success Looks Like

• CRM Rollout – delivered on time, phased, stable
• Adoption – branches using it confidently
• Delivery – clear milestones hit consistently
• Risk – no major surprises
• Stakeholders – aligned and informed

What You Need to Bring/Experience

• Project Manager on complex system / CRM / tech rollouts
• Multi‑stakeholder environments
• Vendor‑led implementations
• End‑to‑end delivery (not just phases)

Skillset

• Strong planning and organisation
• Clear communication (you simplify, not complicate)
• Comfortable pushing back
• Commercial awareness
• Able to spot gaps quickly

Mindset (Critical)

• Delivery‑first
• Not afraid to challenge people
• Calm under pressure
• Detail‑focused but outcome‑driven
• Takes ownership

The Risks in This Role

• Get messy at times
• Involve competing priorities
• Require difficult conversations

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