Primary Role
- Provide general pool service and service client advice to support the Service Team, Construction Director and the Projects Team
- To assist with Diagnostics and fault finding / resolution planning with pool systems
- Advise on pool maintenance systems
- To provide support to the construction director and construction team on new installations
Daily Tasks
- Process clients service queries and feedback
- Manage engineers service queries and feedback
- Assist in maintaining a comprehensive list of service projects and checklist of items required on each project
- Provide assistance/guidance as necessary to the Service Engineers
- Liaison with construction and clients for new installation handovers
- Maintain an up to date training programme for the Service Team
- Maintain a list of frequent service issues for training and continuous improvement purposes
- Other duties as requested to support the Directors
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