Service Manager | Central and North West London NHS Foundation Trust

The post holder has the management responsibility for the effective operational running of the ED services, in line with the CNWL Strategy for the CAMHS and Eating Disorders service line, the national agenda and the local CAMHS strategy, working collaboratively with staff and commissioning partners.

The post holder is a member of the CAMHS and Eating Disorders senior management team and as such has a responsibility to participate in the management of the service and provide sound advice to the Head of Service.

To ensure that ED Services are delivered to a high standard, making the best use of available resources to ensure that patients and families receive the best possible evidence-based care, treatment and interventions.

Responsibilities

• Take responsibility for the operational management of all staff: professional, clinical and administrative support within the service area.
• Work in partnership with Clinical and Team Leads to ensure all staff receive appropriate professional support, oversight of clinical practice and strong leadership, accountability, support, guidance and development opportunities that ensure the service delivers on the contract and service line strategies and priorities.
• Ensure systems (clinical and management) are in place to manage and monitor the delivery of care in the service area and that they meet statutory organisational and performance management requirements for the Trust.
• Ensure the meaningful involvement of service users, carers, parents, diverse community organisations and other key stakeholders in the development and delivery of culturally responsive services.
• Ensure the budget is managed within the available resources, delegating appropriately to provide the most effective service, and take remedial action to address overspends.
• Provide sound advice and guidance to the Head of Service and participate as a member of the senior management team, undertaking other responsibilities as part of the management team.
• Ensure the service area is represented at key forums as determined by the board and Head of Service.
• Be accountable for the line management of all staff employed in the service area, implementing relevant Trust Human Resources policies and procedures.
• Ensure that systems are in place that ensure all staff are managed fairly and consistently and work within an equal opportunities framework.
• In partnership with professional leads, ensure that all staff receive regular and appropriate clinical supervision, professional advice and support, and appraisal linked to their Individual Development Plans.
• Ensure effective mechanisms for workload management that are coherent with the needs of children and families as well as the service level agreements.
• Ensure services are managed and delivered within available resources.
• Monitor and control the budgets, ensuring they are managed within the scheme of delegation and agreed accounting standards, and hold managers with delegated authority accountable.
• Monitor and control the use of any other financial resources deployed by the service where delegated by senior management.
• Be familiar with Standing Financial Instructions, Standing Orders and other Trust/Local Authority corporate policies and procedures.
• Participate in the Trust Managers on-call rota as required.
• Ensure services report against CQUIN targets and CIPs, and discuss reports to provide insight into Directorate performance.

Service Management

• Ensure the service delivered reflects the aims, values, philosophy and policies of the Trust.
• Ensure all services have detailed operational policies describing and regulating their working practices and interface with other service elements to ensure a seamless service within Eating Disorders.
• Work with universal services to ensure effective arrangements and pathways for referral, shared management and discharge of patients.
• Ensure the implementation of the CPA Policy and Risk Assessment Policies are effectively worked to and monitored where appropriate.
• Ensure any reports produced for internal and external use are consistently of high standard.
• Ensure appropriate age-related systems are in place for user feedback and involvement in delivery and monitoring of services.
• Provide and make effective use of management and clinical audit information to ensure continuous improvement within the framework of Clinical Governance and Care Quality.
• Ensure effective systems of communication, support and feedback in the service area that promote inter-agency and cross-directorate working.
• Ensure appropriate support is available for any people affected by untoward incidents, including service users, carers, staff and others in the community.
• Initiate, lead or attend appropriate clinical meetings to retain a clear overview of local practice.
• Ensure all staff are trained, up to date and understand local safeguarding arrangements.
• Ensure complaints and serious incidents are investigated and reports are produced within relevant time-scales and to required standard.
• Implement the workforce plan for the service area and be responsible for recruitment and retention of staff.
• Ensure service centres and sites are maintained to agreed standards and meet Health and Safety requirements.
• Be a member of the Service Line Senior Management Team and attend other meetings and committees as required.
• Ensure services address issues of Race and Culture and are delivered appropriately to diverse community needs within the statutory framework and equal opportunity policy.
• Staff are treated fairly and consistently within the operational policy and procedures applied in the Trust.

Service Development & Planning

• Contribute to the strategic annual business planning process for the Service Line.
• Communicate with service users to ensure their views and concerns are heard and responded to.
• Lead and implement service changes to deliver the agreed local and national CAMHS/Eating Disorders strategy and contract arrangements working across the Trust Directorates.
• Collect and present information to assist with service development and commissioning.
• Develop and implement interface protocols (e.g. transition) with external statutory and non-statutory providers of services.

Professional

• Undertake management clinical/professional supervision with managers on a regular basis within Trust guidelines.
• Keep up-to-date with professional practice and research and disseminate findings where appropriate.
• Participate in formal appraisal system in accordance with trust policy.
• Promote the service as a learning environment; ensure all staff receive regular appraisals and a training plan is produced addressing development needs.
• Participate and lead as appropriate in post-qualification training.
• Have regular direct communication with people receiving the services.
• Abide by the legal requirements and statutory rules relating to own professional body.
• Manage difficult or high-risk situations.

#J-18808-Ljbffr…