Power Platform Support Engineer in Reading, United Kingdom

Microsoft Power Platform Support Engineer

£45,000 – £50,000 + industry-

Full-Time | Microsoft Solutions Partner

Benefits

• 9-day fortnight – every other Friday off
• Hybrid working – work from home, a regional hub, or our modern Reading office
• Private Medical Insurance (Vitality Health)
• Medical Cash Plan (Medicash)
• Income Protection and Death in Service (YuLife)
• 25-28 days holiday (increases with tenure) + birthday off
• EV car scheme
• Cycle to Work
• Gym discounts
• Costco membership
• Buy/sell up to 10 days holiday annually
• Pension scheme – 5.5% employer / 4% employee
• Employee Assistance Programme
• Professional & personal training budget
• Quarterly check‑ins & ongoing development support
• Recognition & reward programmes – including spot bonuses and long‑service awards
• Award‑winning culture – recognised as a Great Place to Work across multiple categories

About the Role

We’re hiring a Microsoft Power Platform Support Engineer to help deliver outstanding support to our growing customer base. If you’re passionate about solving problems and delivering excellent customer experiences, this is a great opportunity to join a dynamic team within a high‑growth Microsoft partner.

You’ll be providing 2nd/3rd line support for customers using Microsoft Power Platform tools (Power Apps, Power Automate, Power BI) and supporting related environments like Microsoft Dynamics 365.

Key Responsibilities

• Troubleshoot technical issues across Microsoft Power Platform tools
• Provide clear, professional support to customers via ticketing systems and meetings
• Collaborate with development and consulting teams on escalations
• Track and document issues effectively to ensure timely resolutions
• Stay up to date on platform updates and share insights with customers and team
• Contribute to service improvement and internal knowledge base

Ideal Skills & Experience

• Experience in a troubleshooting, technical support or similar based position
• Experience supporting Power Platform (Power Apps, Power Automate or Power BI)
• Exposure to Microsoft Dynamics 365 (strong plus, not essential)
• Strong troubleshooting and customer service skills
• Knowledge of SQL and databases is advantageous
• Familiar with ticketing and CRM systems
• Excellent written and verbal communication skills
• Self‑motivated, team‑oriented and eager to learn

Location & Working Style

Remote – UK. Onboarding will involve some in‑office time; typically 1-2 in‑person team meetings per month.

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