As the Store Manager, you will be responsible for the overall performance of an individual store, with a primary focus on delivering great customer experiences that drive sales and profitability. Your leadership will be pivotal in guiding a dedicated team to efficiently run the store operations. By prioritising both direct interactions and behind-the-scenes support, you’ll cultivate an environment where every customer feels valued and every aspect of the store contributes to its success, ultimately maximising profits.
Key Responsibilities
- Offering customers a high level of service through styling advice, product knowledge and store experience
- Analysing selling information and taking responsibility for the store sales performance
- Leading and motivating a team of managers, visual merchandisers and sales advisors to achieve excellent standards of service
- Leading recruitment and ensuring induction and training of new starters is carried out well
- Identifying future talents and putting together development plans to support their progression
- Overseeing store operations
- Creating a great place to work
This is a full-time position offering 39 hours per week at our OTHER STORIES store in Bristol.
Benefits
- All employees receive a 25% staff discount, usable on all H&M Group brands in stores and online.
- All employees are included in the H&M Incentive Program (HIP).
- Generous clothing allowance.
- Exciting development opportunities within COS and H&M Group.
Inclusion & Diversity
At H&M Group, we are determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers worldwide.
Company Description
Launched in 2013, OTHER STORIES offers a curated range of shoes, bags, accessories, beauty and ready-to-wear – all equally important for the whole look.
Qualifications
For the role of Store Manager, we seek individuals who embody the spirit of teamwork, entrepreneurship and constant improvement, fostering an environment of collaboration and shared achievements. Your optimistic outlook and flexibility in adapting to evolving circumstances and customer preferences are key attributes we value. You take independent initiative, addressing business and customer demands with both efficiency and effectiveness.
Knowledge
- Minimum 1-2 years of experience as Store Manager
- Good understanding of KPIs/selling reports, budgeting turnover and workforce hours
- Knowledge of Health & Safety standards
- Understanding of store operation routines (delivery, stock, inventory, etc.)
- Fluent in English
- Good knowledge of best practice in employee relations
Motivation
- You enjoy growing and leading a team, and building a people-first working environment
- You are results-focused and enjoy multitasking
- You like to grow and develop yourself and others
Behaviours
- You build a well-functioning team and embrace different points of view
- You stay up to date with the latest fashion trends, customer needs, competitor activity and make decisions about product, processes and service with the customer always top of mind
- You set relevant business goals that are ambitious and concrete, and you can adapt to changing circumstances
- Support others to grow by giving constructive feedback and encouraging their learning and development
- You are self-aware, understand that actions have consequences and are respectful and non-judgemental in your interactions
- You come up with new ideas and understand the need to be sustainable
- You prioritise efficiently and make careful, resourceful choices
- You communicate clearly and concisely, even during periods of uncertainty, actively listening to other perspectives
- You express your own opinions and are willing to accept and contribute to agreed outcomes
Past Achievements
- Proven record in maximising selling
- You are successful in recruiting; managing talent and developing team members
- You have previous experience in managing employee performance
- Experience in collaborating with and leading a team of managers
We value an inclusive, diverse workplace; all diversity dimensions are considered in our recruitment process.
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