Job Description: Client Delivery Partner
Location: Belfast
Team: Vantage Point Head Office, reporting to the COO
Role Overview: The Client Delivery Partner is a pivotal role bridging the gap between talent acquisition, resource management, and client satisfaction. You will be responsible for the end-to-end lifecycle of our Belfast-based resources—from initial attraction efforts, recruitment to rigorous onboarding, performance management, ongoing engagement and support, while being first point of contact and escalation for VP’s Belfast based clients.
Key Responsibilities
- Recruitment & Talent Acquisition
- Brand Advocacy: Partner with local Belfast universities and community groups to promote VP roles and build a sustainable talent pipeline.
- Candidate Selection: Conduct thorough screening and interviewing of candidates to ensure alignment with both client technical requirements and company culture.
- Client Presentation: Prepare and share high-quality candidate profiles with clients, highlighting key strengths and suitability.
- Interview Management: Coordinate and organise client-facing interviews, ensuring a seamless experience for both the candidate and the client.
- Feedback Loop: Proactively action feedback from clients and candidates to refine the recruitment process.
- Onboarding & Compliance
- HR Liaison: Coordinate closely with the HR department regarding formal onboarding, comprehensive screening, and background check protocols.
- Document Management: Ensure all documentation is collected and that specific client-required checks are completed accurately and on time.
- Candidate & Client Support: Act as the primary point of contact for candidates regarding contract queries, administrative paperwork and adherence to VP & client policies, including completion of time booking and mandatory training modules.
- Line Management & Consultant Engagement
- Cohort Integration: Provide dedicated on-the-ground support during the first week of each new Belfast cohort to ensure a smooth transition onto client site. Assign a buddy to all new joiners.
- Performance Success: Lead the performance management process, including regular appraisals and goal-setting, defining additional training needs for all Belfast-based resources.
- Engagement: Facilitate weekly group check-in sessions to maintain morale, identify blockers, and foster a sense of community and 1-1 meetings as required.
- Event Coordination: Plan, coordinate, and attend Belfast-based social and professional events for consultants and clients to strengthen relationships.
- Client Relationship Management
- Escalation Point: Serve as the first point of contact for client escalations, resolving issues promptly and maintaining high levels of service delivery.
- Strategic Alignment: Regularly interface with clients to ensure our resource delivery aligns with their evolving project needs.
Preferred Qualifications
- 10+ years of experience in talent management and client-facing delivery roles.
- Strong familiarity with the Belfast local economy, higher education system, community partners and the financial service business landscape.
- Excellent interpersonal and communication skills with the ability to manage diverse stakeholders and urgent demands.
- Highly organised with an ability to manage multiple challenges across recruitment and onboarding, while managing day-to-day delivery.
Vantage Point Global is a fully committed Equal Opportunities, inclusive employer. We are passionate about attracting diverse talent, and welcome applications regardless of ethnicity, culture, age, gender, nationality, religion, disability, or sexual orientation.
#J-18808-Ljbffr…