Head of Customer Relationship Management

Our client is a highly regarded name within the hard asset finance sector. A rare opportunity has arisen for a head of customer relationship management to join their Manchester based team.

Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.

This is a newly created role, reporting to the Head of Operations, responsible for overseeing the customer relationship function.

Responsibilities

• Coach, mentor and develop staff, including overseeing new employee onboarding
• Work closely with other stakeholders in the business to ensure smooth client onboarding, ensuring an efficient service to customers
• Monitor quality through performing oversight checks, reviewing operational data, and identify any training issues and process improvements
• Monitor forward capacity management, ensuring resource availability around busy periods
• Ensure that the team are processing all requests for in-life tasks such as settlement quotes, agreement settlement, reschedules etc.

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Qualifications

• Proven team management experience
• Understanding of the asset finance marketplace (desirable)
• Excellent communication skills
• Ability to plan and manage multiple projects and deadlines
• Ability to think creatively to solve problems

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